LOR not installed properly
Created: 30 Sep 2012 | 8 comments
I have configured install policy to install LOR on some physical computers: 5 clients and 2 servers running HYPER-V. Now, 4 clients and 1 server installed succesfully, but the last client (laptop) and the other server did not. On the laptop the symantec agent says that the packet was installed, in fact if you go looking for the files, they are all there. But there is no LOR option in the boot menù, and the SSR 2011 manager doesn't show those client as "clients that have LOR installed". They are listed in the "not installed" list of clients. How to make those clients work?
SHould I try to assign them unistall policy and then install again? or better to act manually? how todo with the hyper-v server? it is windows 2008 r2 core...
Comments 8 Comments • Jump to latest comment
"not installed" - this would point towards the altiris agent and the ssr plugin missing on this machines ? Any hints in the logfiles of the 2 computers ?
*** Please mark thread as solved if you consider this to have answered your question(s) ***
SSR is shown as installed, only LOR is listed as not installed. What logfiles should I check?
Possibly the ones of the altiris agent because the installation should be done via this agent.
*** Please mark thread as solved if you consider this to have answered your question(s) ***
here they are, all starting from 28/09
the LOR installation I think was performed at 15:30-17 of 29/09
<event date='Sep 29 15:30:29' severity='4' hostName='GIORGIOVAIO' source='ProgramExec' module='smfagent.dll' process='AeXNSAgent.exe' pid='2036' thread='2716' tickCount='596532' >
<![CDATA[Program 'Install LightsOut Restore 2011 Without User Interface' completed. Exit code=0]]>
So from this perspective everything should be working fine.
<event date='Sep 29 15:26:01' severity='4' hostName='GIORGIOVAIO' source='ProgramExec' module='smfagent.dll' process='AeXNSAgent.exe' pid='2036' thread='2716' tickCount='328288' >
<![CDATA[Starting SWD task: 'Install LightsOut Restore 2011 Without User Interface' command line='"C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{3407778E-8F56-48D0-911A-6FE5E43427B3}\cache\MANAGER\Bootenvsetup.exe" -configfilepath .. -logfilepath C:\Windows\TEMP']]>
So this points to some logfiles in C:\windows\temp - can you get hold of them ?
*** Please mark thread as solved if you consider this to have answered your question(s) ***
i found a logfile called LORInstallLog.txt but there is only written inside:
No idea man, I'll ask support for help.
*** Please mark thread as solved if you consider this to have answered your question(s) ***
Did anybody from Symantec get in touch with you ?
*** Please mark thread as solved if you consider this to have answered your question(s) ***
Would you like to reply?
Login or Register to post your comment.