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Lost Password

Created: 22 Nov 2007 • Updated: 21 May 2010 | 4 comments
Recently installed it, left the client, and lost the password...
Can anyone help? We cannot get into the management console from the SEP itself.

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Vikram Kumar-SAV to SEP's picture
If you have lost the password to login to the SEPM
then Run the RESETPASS.bat file from the command prompt
In the command prompt
go to
c:\program files\Symantec\Symantec Endpoint Protection Manager\tools\resetpass 
When you'll hit enter you'll see ENGLISH
Close the command prompt Try logging into the SEPM
Then you will get a promt to change the password

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search use it.

LukeTheDuke's picture

I have the same problem and tried the resetpass.bat after stoping the Manager service and it's not working. Any other solution, a registry hack maybe?

Message Edited by LukeTheDuke on 07-10-2008 01:36 PM

Sandeep Cheema's picture

That really shouldn't be the case unless you are trying too hard.


The account gets locked after 3 unsuccessful login attempts and stays like that for 30 mins.


If that's the case, wait and do the resetpass.bat, Once that is complete:


Username : admin

Password : admin


You will be Prompted for changing the password once this is done.






De facto when AV does something, it starts jumping up and down, waving its arms, and shouting...

"Hey!  I found a virus!  Look at me!  I'm soooo goooood!"