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Lost Password Backup Exec 2012

Created: 01 Feb 2013 • Updated: 03 Mar 2013 | 1 comment
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I recently got a new client that is using backup exec 2012.   They have a strained relationship with their previous provider and he has not shared the backup exec password.  How can I access the program to reset the password?  Thank you.

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Donald Eady's picture

By password are you talking abou the password to the system logon account or is the customer using encryption and does not know the password/passphrase used durring the backup. if it is the system logon account password you will have to delete and recreate the system logon account see document below. 

 

http://www.symantec.com/docs/TECH47384

 
If it is the encryption password/passphrase there will not be a way to recover it
 
Read Caution in doc below 
 

 

I hope this posting was helpful

  

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