Lotus Notes archived doc not opening

Created: 28 Dec 2011 | 6 comments

akkers

I had access to previously archived Lotus Notes docs. All of a sudden I am getting an error 'You are not authorized .....'.

When I manually try to open directly thge LN db , its says its not initialized.

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TonySterling Trusted Advisor Partner Accredited

What version of EV and Lotus Notes/Domino?

Is this someone else archived items you are trying to open? If you are trying to open someone elses it could be you no longer have permissions.

Tony Sterling
www.bluesource.net or www.bluesource.co.uk
Offices in the US and the UK

jim leggett Symantec Employee Accredited

Tony is right the first thing to check is the permissions of the archive that the item resides in.

I have also seen this error when an update to the NAB was not replicated to the NAB on the EVDG.

Gather a dtrace of the directory service, nserver, and storageonlineopns.

The process will check the NAB on the EVDG, and then it will compare with the EVDirectory.

If everything is in order it should not give you that warning.

Principal Technical Support Engineer for Enterprise Vault

huan.zhou Partner Accredited

do a nfixup on the archive..maybe currupted?

jim leggett Symantec Employee Accredited

I think you mean do a fixup on the mail file.

Principal Technical Support Engineer for Enterprise Vault

jim leggett Symantec Employee Accredited

Did you get an opportunity to check permissions on the archive and verify the user was on the NAB on the EVDG?

Also did you get to run a fixup on the mail file?

Principal Technical Support Engineer for Enterprise Vault

jim leggett Symantec Employee Accredited Certified

Did you ever get this straightened out?

Principal Technical Support Engineer for Enterprise Vault