Endpoint Protection

whenever i try to open lotus notes i get the error message which i ahve attached as a file.

open add/remove programs
select symantec endpoint
select modify
under antivirus and antispyware ; expand
select lotus notes autoprotect wil be unavailable
run the install
close lotus
follow the same step to install lotus ap again
check if the error persists.

In case of problems, read also Universal Antivirus Uninstaller

regards,
Paolo

actually lotus notes autoprotect is already installed.

yes thats why you are getting that error
remove that autoprotect component
reboot the box
and install it again..

 

For the benefit of those who don't want to open the image:

"0x115 - RTVSCAN is operational and may be holding out memory, exiting. Please restart RTVSCAN or reboot the system"

Is this Notes 8?

From what I can find, if you disable the Notes plugin and this still happens, you may want to contact Notes support.  If I'm reading this document correctly, it looks to me like this was fixed in Notes 8.5.

LO40885: WHEN USERS LAUNCH LOTUS NOTES, THEY RECEIVE RTVSCAN ERRORS.
http://www-01.ibm.com/support/docview.wss?uid=swg1LO40885

sandra

Lotus notes version is 8.02. And there was a design change in lotus so until its applied i got this message, now there is no more of this error. Anyway thanX for the information.

You're welcome, happy to help!

sandra