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Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

  • 1.  Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 27, 2010 12:20 AM

    Hello,

    Are there any best practices that could be done to minimize the CPU utilization of SEP 11.0.6 Clients on PCs with low memory storage ??

     

    Thanks,



  • 2.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM
    Best Answer

    Posted Oct 27, 2010 12:30 AM

    Follwo this document

     

     

    Symantec Endpoint Protection Client configuration changes for performance optimization

     

    http://www.symantec.com/business/support/index?page=content&id=TECH102711&locale=en_US



  • 3.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Broadcom Employee
    Posted Oct 27, 2010 12:31 AM

    what is the process that is taking the CPU?

    i believe it would be schedule scan (rtvscan.exe),if thats the case, schedule scanning at someother time.



  • 4.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 27, 2010 12:42 AM

    Already tried that, but no use.



  • 5.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 27, 2010 12:48 AM

    what are the components you have installed?

    Antivirus and antispyware, proactive threat , network threat protection...if you have network threat protection component installed; remove that and check the performance

    you can remove that by going to add/remove  programs; select SEP. select modify

    remove NTP and reboot the box and check the performance..



  • 6.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Broadcom Employee
    Posted Oct 27, 2010 12:50 AM

    do you mean rtvscan.exe is the culprit process?

    does it consume CPU all the time or at the specific time?



  • 7.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 27, 2010 01:13 AM

    I`ve done most of the items in this document, I`d be very thankful of you know of additional documents,

    Thanks for your help.



  • 8.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 27, 2010 01:15 AM

    No I mean I `ve already set the scheduled scan to run at off-work times,

    The complaints are about CPU utilization most of the times, not at specific times.

    Thanks,



  • 9.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 27, 2010 01:23 AM

    It`s a mixed environment, some users have all the feat, and others have just the Antivirus and antispyware.

    I will try to disable the NTP however that might not be preferred.



  • 10.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 27, 2010 02:05 AM

    check if you have any files in quarentine folder; if so delete  all files and check the performance,may be its running scans on these files when new defs arrive and slowing down the system.



  • 11.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 28, 2010 02:07 AM

    Thanks for your help Pete and Rafeeq.



  • 12.  RE: Low Performance on SEP 11.0.6 Clients with 0.5 Gb RAM

    Posted Oct 28, 2010 05:55 AM

    thanks for sharing the document, it is very useful to us all here.