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Low space on package server

Created: 20 Dec 2012 | 10 comments

Kindly help me out in this. Below path content more then 24 GB space.

C:\Program Files\Altiris\Altiris Agent\Package Delivery

Note:-server installed with package service and task services.

  1. Should I delete some content? What could be impact of it and what is the use of this paths.
  2. Is there any setting from server side to do that?

Comments 10 CommentsJump to latest comment

SK's picture

Hello Nagesh,

Best practice is to install the SMA on the drive that has the most disk space for machines that will be Site Servers that run the package service.

Steps to rectify your situation:

1.  Copy the Package Delivery directory to dive that has a lot of free space.

2.  Remove the package and task service from that machine via the console.

3.  Remove all plugins and then the SMA. 

4.  Reboot.

5.  Install the SMA on the larger drive.

5.  Install the package service.  Once installed, stop the SMA service, move the copied Package Delivery folder to its respective location within the new SMA installation file system structure, and then start the SMA service

6.  Confirm that the SMP classes this PS as having all its packages as ready.

7.  Install the task service.

 

SK.

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Nagesh Singh's picture

Hi,

 What file its content and what it’s use of it?

Thanks & Regards,

Nagesh Singh

 

Ludovic Ferre's picture

The Package Servers are used to replicate packages to remote sites so when clients needs to run a Software Update Task or Managed Delivery Tasks they download the package locally, and not from the NS (and across the WAN).

The largest packages are normally Software Updates if you have not created large packages on your own.

You should not delete the files really, as the agent will only start downloading them again. What you should do is review the packages replicated and check whether they should be replicated to the Package Server (and in which manner - as there are a few options available).

I am currently off-net, on a retreat of some kind. I'll be back real soon, and you sure will hear from me then ;-).

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec

andykn101's picture

In the Console you can go to Manage > All Resources > Package and use the "Package Servers" tab when you edit individual packages to only send those packages to servers with enough space. But then that package won't be available locally to clients of that package server, they'll have to pull it over the WAN from another pacakge server.

If the Packages are on the wrong drive on the Package Server follow SK's advice. If, when you specify the new drive to the agent installer it still installs to the C: drive you might have to clean "C\program files\altiris" and "c:\program files\symantec" out of the registry.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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Nagesh Singh's picture

Hi Andykn101,

Can you please share the Screen short for the same? I am Unable to get the package servers Tab.

Thanks & Regards,

Nagesh Singh

 

andykn101's picture

I don't have a system in front of me, I'm afraid, how far can you get? Can you get to Edit the Package?

I'm pretty sure you should be able to go Manage > All Resources > Package, right click on a Package > Actions > Edit Package and then select the Pacakge Server tab.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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KSchroeder's picture

Also after copying or moving the package delivery folder, you may need to find and delete all the snapshot.xml files, else the packages may re-download to the c: drive again. At least this was a Problem in 6.x.

Thanks,
Kyle
Symantec Trusted Advisor

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Nagesh Singh's picture

Please find the path where I am searching an options? And also confirm the right path if I am wrong?

Thanks & Regards,

Nagesh Singh

 

andykn101's picture

...right click on a Package > Actions > Edit Package and then select the Package Server tab.

But if you've got over 4,000 packages this could take a long time. Try and use a tool like Treesize to see what your biggest package are.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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prince_y's picture

you can try changing the basic setting under the package server settings which will help you in deleting the packages if they are unused for say one month you have an option to delete packages if they are unused for one year 6 months..You can choose one based on your reauirement

in the management console go to settings-->notification server-->site server settings

Expand the site mangement

Choose package server

Under that choose package server setiings

There you will find an option

Delete the packages if they are unused

So chose your required time frame and check that

This will automatically delete the packaged held by the package server if they are unused for specified time