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Lowly yet desperate single user

Created: 09 Dec 2012 • Updated: 18 Dec 2012 | 2 comments

I am old enough to have learned DOS so I know enough to be dangerous (to myself LOL) but am generally ignorant and have forgotten much.

My son gave me his old (2009) Gateway laptop.  It worked pretty well until I started getting the dreaded BSOD.  Hours (about 20!) of trial and error and I finally narrowed it down to Symantec Endpoint Protection.  I disabled it in System Configuration but would very much like to uninstall it.  I have read forums all over this site but they all seem to be for administrators and people much more advanced than I so I am, well... chicken.

How can a lowly individual ignorant end user uninstall Symantec Endpoint Protection on one miserable laptop?  

If I buy a new Norton product will that make things easier?  Will that installation uninstall 'Endpoint' for me?  I need to get new virus protection anyway.  If not what is my best option?  "Cleanwipe" sounds frighteningly like "format c:" 

Thanks.

Clariedarie

p.s. I could not even figure out which 'community' to place this in so please forgive me if it is misplaced; I made my best guess.

Also, just FYI in case it helps somebody else I attached the '.txt' error file created when booting

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hdablin's picture

As I can understand from your message, the OS is Vista. So, let's try to answer your questions.

1. >>How can a lowly individual ignorant end user uninstall Symantec Endpoint Protection on one miserable laptop?  

You can use standard Vista application uninstall routine to do it. There are some tutorial videos on YouTube, describing how to do it. Please, have a look at one of them. If you, for some reason, prefer the official docs, please check the MS web site.

Needless to say, you must have Administrative privileges to do it.

2. If I buy a new Norton product will that make things easier?  Will that installation uninstall 'Endpoint' for me?

You actually don't need to buy Norton just for uninstalling the SEP. Please, try to use the Application Uninstall routine, described earlier. If no success, try to use CleanWipe Utility. It's not some kind of "format c:" tools. It just removes the Symantec AV software. I used it multiple times successfully.

3. what is my best option?

You can ask for a solution of your BSOD problem at MS Vista forums.

Please, sorry for my poor English. It's not my native language.

sandra.g's picture

If I buy a new Norton product will that make things easier?  Will that installation uninstall 'Endpoint' for me?  I need to get new virus protection anyway.  If not what is my best option?  "Cleanwipe" sounds frighteningly like "format c:"

Installing Norton (a product intended for consumer use, like your situation) would not uninstall Symantec Endpoint Protection (a product intended for corporate/enterpise use).

If uninstalling it through the Windows control panel doesn't work, the other options would be manual removal or using CleanWipe. The former is time-consuming (and probably daunting for anyone who does not consider themselves an advanced user), and the latter is only available by contacting Support. There's a link to manual removal documentation via the following URL:

Methods for uninstalling Symantec Endpoint Protection: What to do when conventional uninstall methods fail

One thing you may want to consider, too--and I'm not saying this is something you must do, nor is this an official Symantec recommendation, just something I've picked up over years of dealing with computers--is backing up all important information (photos, documents, etc.) and rebuilding the operating system from scratch by reformatting and reinstalling the operating system and any other programs that may currently be installed that you want to use. This may end up saving up many more hours of troubleshooting, may make everything snappier overall--and you can install a Norton security product fresh. smiley

Please do report back with your results.

sandra

Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

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