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LTO5 Drives HCART does not recognize LTO4 HCAT media

Created: 20 Sep 2012 | 14 comments

Please help

LTO5 Drives HCART does not recognize LTO4 HCAT media

09/20/2012 16:08:18 - awaiting resource 0247L4.
          A pending request has been generated for this resource request.
          Operator action may be required. Pending Action: All drives down,
          Media ID: 0247L4, Barcode: LA0247L4, Density: hcart, Access Mode: Read,
          Action Drive Name: N/A, Action Media Server: N/A, Robot Type(Number): 8(3),
          Volume Group: 001_00003_TLD, Action Acs: N/A, Action Lsm: N/A
09/20/2012 16:08:23 - Info tar32 (pid=0) Restore started.
09/20/2012 16:08:23 - connected; connect time: 0:00:00

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Marianne's picture

Please give us more info...  

NBU version?
OS on server?

Your drives are DOWN - there are no drives available for this restore:

          A pending request has been generated for this resource request.

          Operator action may be required. Pending Action: All drives down,

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Jon Zubair's picture

s d
drive 1 (addr 257) access = 0 Contains Cartridge = yes
Source address = 1026 (slot 2)
Barcode = 005402L5
drive 2 (addr 258) access = 0 Contains Cartridge = yes
Source address = 1040 (slot 16)
Barcode = LA0247L4
drive 3 (addr 259) access = 0 Contains Cartridge = yes
Source address = 1028 (slot 4)
Barcode = 005276L5
drive 4 (addr 260) access = 0 Contains Cartridge = yes
Source address = 1049 (slot 25)
Barcode = 005385L5
drive 5 (addr 261) access = 1 Contains Cartridge = no
drive 6 (addr 262) access = 0 Contains Cartridge = yes
Source address = 1052 (slot 28)
Barcode = 005388L5
drive 7 (addr 263) access = 0 Contains Cartridge = yes
Source address = 1045 (slot 21)
Barcode = 005226L5
drive 8 (addr 264) access = 1 Contains Cartridge = no
READ_ELEMENT_STATUS completeNBU 7.1.0.4

Windows 2008 R2

Drives are not down, however it showing they are down. Backups are running on drives.

Andy Welburn's picture

Backups are running on drives.

Are they utilising the tape you need to use for your restore? From your OP:

09/20/2012 16:08:18 - awaiting resource 0247L4.
          A pending request has been generated for this resource request.
          Operator action may be required. Pending Action: All drives down,
          Media ID: 0247L4, Barcode: LA0247L4, Density: hcart, Access Mode: Read,
          Action Drive Name: N/A, Action Media Server: N/A, Robot Type(Number): 8(3),
          Volume Group: 001_00003_TLD, Action Acs: N/A, Action Lsm: N/A
09/20/2012 16:08:23 - Info tar32 (pid=0) Restore started.

that media is loaded in drive2:

drive 2 (addr 258) access = 0 Contains Cartridge = yes
Source address = 1040 (slot 16)
Barcode = LA0247L4

Marianne's picture

Please show output of all of the following:

vmoprcmd -d

tpconfig -l 

(commands in ...volmgr\bin)

nbemmcmd -listmedia -mediaid 0247L4

(command in ...netbackup\bin\admincmd)

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Jon Zubair's picture

E:\Program Files\Veritas\Volmgr\bin>vmoprcmd -d

                                PENDING REQUESTS

ReqId      User    RecMID  ExtMID  Density  Mode    Time   Barcode   VolGroup
28568351                   0247L4 PENDING ACTION-->(TLD) ALL DRIVES DOWN

                                  DRIVE STATUS

Drv Type   Control  User      Label  RecMID  ExtMID  Ready   Wr.Enbl.  ReqId
  7 hcart2   AVR               Yes   5402L5  5402L5   Yes     Yes        0
  8 hcart    AVR                -                     No       -         0
  9 hcart2   AVR                -                     No       -         0
 10 hcart2  DOWN                -                     No       -         0
 11 hcart2   AVR               Yes   5385L5  5385L5   Yes     Yes        0
 12 hcart2   AVR                -                     No       -         0
 13 hcart2   AVR                -                     No       -         0
 14 hcart2   AVR                -                     No       -         0

                             ADDITIONAL DRIVE STATUS

Drv DriveName            Shared    Assigned        Comment
  7 IBM.ULT3580-TD5.000   Yes      nbumastp1-eopp.
  8 IBM.ULT3580-TD5.001   Yes      -
  9 IBM.ULT3580-TD5.002   Yes      -
 10 IBM.ULT3580-TD5.003   Yes      -
 11 IBM.ULT3580-TD5.004   Yes      nbumediap1-eopp
 12 IBM.ULT3580-TD5.005   Yes      -
 13 IBM.ULT3580-TD5.006   Yes      -
 14 IBM.ULT3580-TD5.007   Yes      -

Jon Zubair's picture

E:\Program Files\Veritas\Volmgr\bin>tpconfig -l
Device Robot Drive       Robot                    Drive                Device
Type     Num Index  Type DrNum Status  Comment    Name                 Path
robot      3    -    TLD    -       -  -          -                    {3,0,0,1}
  drive    -    7 hcart2    1      UP  -          IBM.ULT3580-TD5.000  {3,0,0,0}
  drive    -    8  hcart    5      UP  -          IBM.ULT3580-TD5.001  {3,0,2,0}
  drive    -    9 hcart2    7      UP  -          IBM.ULT3580-TD5.002  {3,0,3,0}
  drive    -   10 hcart2    2    DOWN  -          IBM.ULT3580-TD5.003  {4,0,0,0}
  drive    -   11 hcart2    4      UP  -          IBM.ULT3580-TD5.004  {4,0,1,0}
  drive    -   12 hcart2    6      UP  -          IBM.ULT3580-TD5.005  {4,0,2,0}
  drive    -   13 hcart2    8      UP  -          IBM.ULT3580-TD5.006  {4,0,3,0}
  drive    -   14 hcart2    3      UP  -          IBM.ULT3580-TD5.007  {3,0,1,0}

Jon Zubair's picture

E:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -listmedia -medi
NBEMMCMD, Version:7.1.0.4
====================================================================
Media GUID:                     74f79469-7caa-4460-98da-21519e35c09e
Media ID:                       0247L4
Partner:                        -
Media Type:                     HCART
Volume Group:                   001_00003_TLD
Application:                    Netbackup
Media Flags:                    1
Description:                    Added by Media Manager
Barcode:                        LA0247L4
Partner Barcode:                --------
Last Write Host:                nbumediap1-eopp
Created:                        10/04/2011 11:26
Time Assigned:                  10/21/2011 01:32
First Mount:                    10/21/2011 05:31
Last Mount:                     10/27/2011 14:32
Volume Expiration:              -
Data Expiration:                09/22/2015 02:30
Last Written:                   10/27/2011 16:59
Last Read:                      -
Robot Type:                     TLD
Robot Control Host:             nbumastp1-eopp
Robot Number:                   3
Slot:                           16
Side/Face:                      -
Cleanings Remaining:            -
Number of Mounts:               2
Maximum Mounts Allowed:         0
Media Status:                   FROZEN FULL
Kilobytes:                      1294969332
Images:                         6
Valid Images:                   6
Retention Period:               12
Number of Restores:             0
Optical Header Size Bytes:      1024
Optical Sector Size Bytes:      0
Optical Partition Size Bytes:   0
Last Header Offset:             17032238
Adamm Guid:                     00000000-0000-0000-0000-000000000000
Rsm Guid:                       00000000-0000-0000-0000-000000000000
Origin Host:                    NONE
Master Host:                    nbumastp1-eopp
Server Group:                   NO_SHARING_GROUP
Upgrade Conflicts Flag:
Pool Number:                    7
Volume Pool:                    ENCR_yptionPool
Previous Pool Name:             ScratchPool
Vault Flags:                    -
Vault Container:                -
Vault Name:                     ProdVualt_1
Vault Slot:                     1
Session ID:                     4
Date Vaulted:                   -
Return Date:                    -
====================================================================
Command completed successfully.

Marianne's picture

All your drives are in AVR (standalone) mode.

Probably because you left robtest running?

Seems you have manually loaded the tape into the drive with robtest?

Density of media is HCART.

Drive 2 (where the tape is loaded) is hcart2 and is DOWN. 

NBU will NEVER load hcart tape into hcart2 drive. It does not matter that the hardware is compatible - in NBU densities MUST match.
It won't use it either if you manually load the tape. NBU has probably DOWN'ed the drive because it found the tape in 'incorrect' drive.

The only way that you will get this to work is to config one drive as hcart. Seems you already have one (drive 5).

Unload the tape, put it back in it's home slot, quit robtest and allow NBU to mount the tape.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
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Jon Zubair's picture

slot 16 (addr 1040) contains Cartridge = yes
Barcode = LA0247L4
 

Currently its in slot 16.

Quite Robtest

Restarted re-store, still getting error

09/21/2012 10:18:37 - awaiting resource 0247L4.
          A pending request has been generated for this resource request.
          Operator action may be required. Pending Action: All drives down,
          Media ID: 0247L4, Barcode: LA0247L4, Density: hcart, Access Mode: Read,
          Action Drive Name: N/A, Action Media Server: N/A, Robot Type(Number): 8(3),
          Volume Group: 001_00003_TLD, Action Acs: N/A, Action Lsm: N/A

Marianne's picture

Please check that Device Monitor (or vmoprcmd) is now showing the drives in TLD mode.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Jon Zubair's picture

E:\Program Files\Veritas\Volmgr\bin>vmoprcmd -d

                                PENDING REQUESTS

ReqId      User    RecMID  ExtMID  Density  Mode    Time   Barcode   VolGroup
28643222                   0247L4 PENDING ACTION-->(TLD) ALL DRIVES DOWN

                                  DRIVE STATUS

Drv Type   Control  User      Label  RecMID  ExtMID  Ready   Wr.Enbl.  ReqId
  7 hcart2   TLD               Yes   5402L5  5402L5   Yes     Yes        0
  8 hcart    TLD                -                     No       -         0
  9 hcart2   TLD                -                     No       -         0
 10 hcart2   TLD                -                     No       -         0
 11 hcart2   TLD                -                     No       -         0
 12 hcart2   TLD               Yes   5385L5  5385L5   Yes     Yes        0
 13 hcart2   TLD               Yes   5215L5  5215L5   Yes     Yes        0
 14 hcart2   TLD               Yes   5123L5  5123L5   Yes     Yes        0

                             ADDITIONAL DRIVE STATUS

Drv DriveName            Shared    Assigned        Comment
  7 IBM.ULT3580-TD5.000   Yes      nbumastp1-eopp.
  8 IBM.ULT3580-TD5.001   Yes      -
  9 IBM.ULT3580-TD5.002   Yes      -
 10 IBM.ULT3580-TD5.003   Yes      -
 11 IBM.ULT3580-TD5.004   Yes      -
 12 IBM.ULT3580-TD5.005   Yes      nbumediap1-eopp
 13 IBM.ULT3580-TD5.006   Yes      nbumastp1-eopp.
 14 IBM.ULT3580-TD5.007   Yes      nbumediap1-eopp

Marianne, not sure what to do at this point.

Marianne's picture

Have you tried to re-submit the Pending request in Device monitor?

If that does not work, cancel the restore, check that Pending Request is cleared, then retry the restore.

Hope this helps.
I will be back in a couple of hours....

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Yasuhisa Ishikawa's picture

Did you run these commands on master server?

If so, please run commands again on the media server which are to read data from this tape, and post it.

Authorized Symantec Consultant(ASC) Data Protection in Tokyo, Japan

Jon Zubair's picture

I had Symantec support engineer with me for hours, I sent him logs he requested from Master and Media servers. It's been a week I'm waiting for his response.