LU error 1847: SEPM 11.0.5002.333
I had an issue that began with my SEPM when it was at version 11.0.4x where I was getting Liveupdate error LU1847 saying that "Liveupdate could not determine if there is an update for this product because the update list for this product is corrupted". I got this specific error by running the LUALL.EXE manually and watching the message dialog.
After going through the Symantec Knowledge Base and Support Forum I found several procedures to try to remedy this issue including perfoming an LUCATALOG -update, deleting files and folders, etc.
Finally, I uninstalled SEPM, SEP client, and performed the CleanWipe Utility process with the latest version. I then installed SEPM 11.5002.333 and immediately began receiving the same errors.
I am at a complete loss. There is NO documentation in the standard Symantec Knowledge base for this specific error and I am about to blow a gasket.
Any suggestions are greatly appreciated.
Comments
hi
did you try this before? liveupdate is common for all symantec products
http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/f617d61dbffac36288256e040076e947?OpenDocument&src=bar_sch_nam
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
I cannot access the support
I cannot access the support tool site since my SEPM is within a secure network with no internet access. I've verified that our enterprise LiveUpdate server that this server accesses does have the latest definitions.
thanks
Well if you have no Internet
Well if you have no Internet access then why are you running LUALL ??
Have you configured your LUA (enterprise LiveUpdate server) settings in the SEPM ?
sepm - admin - servers- local site-properties- Liveupdate-- source server.
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
Yes I have done this. SEPM
Yes I have done this. SEPM is configured to point ot my LiveUpdate server or I would be receiving an error 1814 instead of 1847.
Are you able to access your
Are you able to access your Distribution URL ( clu-prod ) from Internet Explorer ?
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
The site is an FTP site and
The site is an FTP site and yes I can access it via a browser URL from my SEPM server in question.
1847 The product was aborted
1847 The product was aborted due to an authentication error with the associated Mini-TRI file.
https://www-secure.symantec.com/connect/blogs/live-update-number-which-will-help-you-determine-what-exactly-luxxxx-means
Have you already checked this
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/6508a62ced5b81d1882571e80051f4cc?OpenDocument
VMWARE-- SEP 12.1 vs McAfee vs Trend Micro
With regard to the first link
With regard to the first link suggestion: I can browse out and retrieve the livetri.zip file from the liveupdate site, which I assume is the Mini_Tri file without any authentication problems.
With regard to the second suggestion: None of the compression utilities mentioned are installed or in use, there are ZERO files in the AllUsers\Application Data\Symantec\Live Update\Downloads folder, there is no proxy or firewall issue that I can tell since I can manually retrieve these files and open them manually, and the S32LUHL1.dll mentioned does not exist on this server.
I should point out that if I attempt to initiate LiveUpdate from the SEPM console (Admin\Servers\Site ) I get a Live Update result of "1" indicating that there are no newer versions available. Also while in SEPM console, under "Show LiveUpdate Downloads", it shows that no LiveUpdate Content has been downloaded.
First clear any corrupt defs
First clear any corrupt defs which is present in SEPM.Beloe doc can help you in this
How to clear corrupt Virus Definitions from SEPM
After that reinstall liveupdate in SEPM .Refer below doc for this
How to Uninstall and Reinstall LiveUpdate When a Symantec
Endpoint Protection Manager or Symantec Endpoint Protection Client is Installed
Reboot the sever and try by launching liveupdate manually.
--------------------------------------------------------------------------------------------------------------------------------
If above suggestion not helps try by repairing SEPM from add/remove programs.
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Would you like to reply?
Login or Register to post your comment.