Endpoint Protection

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  • 1.  LU of SEPM gets code 1 but there are new definition

    Posted Jun 11, 2012 08:05 AM

    I have SEPM RU7 MP1

    all worked fine until this morning

    my SEPM has virus definition of the 09/06/12 and every LU session gets the code 1 BUT there are new virus definitions on symantec server (of the 10/06/12)

    i don't think this is only a problem of mine ....

    help, please.



  • 2.  RE: LU of SEPM gets code 1 but there are new definition
    Best Answer

    Trusted Advisor
    Posted Jun 11, 2012 08:10 AM

    Hello,

    Symantec is aware of this issue. This issue is cosmetic in nature.

    The Issue has been Resolved at the Symantec Liveupdate Server.

    Try running the Liveupdate from the SEPM again and you may be able to update the same.

    If you still face the issue, try performing the Liveupdate after sometime.

    Hope that helps!!



  • 3.  RE: LU of SEPM gets code 1 but there are new definition

    Posted Jun 11, 2012 08:14 AM

     The issue impacting AV definitions availability on Liveupdate has been resolved and you should now be able to update the definitions automatically via Liveupdate..



  • 4.  RE: LU of SEPM gets code 1 but there are new definition

    Broadcom Employee
    Posted Jun 11, 2012 08:24 AM

    Hi AndrewIT,

    It can be a cosmetic issue, however keep on monitoring for the next 24 hours.

    I would suggest don't do any manual intervention until and unless it's necessary.

    Next liveupdate schedules should take care.

    Still if faced any issue try to update SEPM with .JDB file.

    Article: How to update definitions for Symantec Endpoint Protection Manager using a JDB file

    http://www.symantec.com/business/support/index?page=content&id=TECH102607

     



  • 5.  RE: LU of SEPM gets code 1 but there are new definition

    Posted Jun 11, 2012 08:34 AM

    Ok, thanks to all

    i launched LU manually in SEPM and now all works fine