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lua fresh installation no updates are currently available

Created: 09 Apr 2013 • Updated: 11 Apr 2013 | 9 comments
This issue has been solved. See solution.

Good day, colleagues.

I encountered the following problem.

On windows server 2008 r2 enterprise I done a fresh install LUA

I download catalog, configured source servers, create download and distribution schedule.

Connection test is OK.

But when I run download job, I get diagnostics "No Updates are currently avallable for the products selected in this schedule"

Selected products is SEP 12.1, SEP 12.1.RU2, SEP 11. and SMSME 6.5 - all English.

Any ideas ?



Operating Systems:

Comments 9 CommentsJump to latest comment

W007's picture

Look this one of symantec Kb

LiveUpdate Administrator 2.x (LUA 2.x) returns the message "No Updates are currently available for the products selected in this schedule" when attempting to download new updates.
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Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

ub40's picture

Thank you, Manish.

My fault, I did not write that the server has direct access to Internet.



ub40's picture

Thank you, Rafeek.

I send lua-application.log



lua-application.log_.txt 198.94 KB
Mick2009's picture

Just a correction for those who find this thread:

The legacy LUAU 1.x tool used the LiveUpdate client (and thus log.liveupdate) - LUA 2.x uses its own mechanisms.  lua-application logs, event logs and similar materials contain the information necessary for troubleshooting.

Gathering logs and troubleshooting data from LiveUpdate Administrator 2.x 

With thanks and best regards,


Rafeeq's picture

 from the log

Failed to validate file : C:\Temp\Downloads\1365583905090\1\sepc$20behavior$20and$20security$20heuristics$2012.1$

are you sure about any firewall / proxy not blocking the download?

you can check this document and please confirm if you are able to download file as per this document.

also confirm the permissions on TEMP folder. Once you confim just restart the Lu services services.

Mick2009's picture

Hi UB40,

Is traffic passing through a proxy or firewall or other sort of device that is changing them in any way?  Or maybe there are special permissions on the C:\Temp\Downloads directory? 

Files are being downloaded successfully (137 of them in this log) but cannot be unzipped and then validated:

2013-04-10 15:51:46,760 [pool-121-thread-18] ERROR download.ValidateDownloadHelper  - Failed to unzip mini tri zip file, deleting unzip directory
2013-04-10 15:51:46,760 [pool-121-thread-18] ERROR download.DownloadHelper  - Failed to validate file : C:\Temp\Downloads\1365583905090\1\sesm$20symantec$20security$20content$20a1$2d64$5flumetadata$

With thanks and best regards,


ub40's picture

Good day, colleagues.

Thank for your replies and a special thank you Mick2009.

His remark allowed to speak convincingly to the network guys, then they recognized the "minor" problems at the edge firewall

Now it works.



Mick2009's picture

Glad to help!  &: )

These LUA-related Connect articles may be of interest:

A Helpful LiveUpdate Administrator 2.x Analogy

LUA Installation and configuration

Configuring Distribution Center in LUA

LiveUpdate Administrator Product Selection Guide:

LiveUpdate Administrator: How to configure a remote Distribution Center:
Video: LiveUpdate Administrator: How to configure a remote Distribution Center
How Big are Current Symantec Endpoint Protection Definitions?
Managing LiveUpdate Administrator 2.x Space Usage
LiveUpdate Administrator 2.x Server Connection Recommendations

With thanks and best regards,