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lua 2.3.2.99 fresh installation no updates are currently available

Created: 09 Apr 2013 • Updated: 11 Apr 2013 | 9 comments
This issue has been solved. See solution.

Good day, colleagues.

I encountered the following problem.

On windows server 2008 r2 enterprise I done a fresh install LUA 2.3.2.99.

I download catalog, configured source servers, create download and distribution schedule.

Connection test is OK.

But when I run download job, I get diagnostics "No Updates are currently avallable for the products selected in this schedule"

Selected products is SEP 12.1, SEP 12.1.RU2, SEP 11. and SMSME 6.5 - all English.

Any ideas ?

Reards,

   Ub40

Operating Systems:

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W007's picture

Hello,

Look this one of symantec Kb

LiveUpdate Administrator 2.x (LUA 2.x) returns the message "No Updates are currently available for the products selected in this schedule" when attempting to download new updates.

Article:TECH97583  |  Created: 2009-01-19  |  Updated: 2013-02-01  |  Article URL http://www.symantec.com/docs/TECH97583

 

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

ub40's picture

Thank you, Manish.

My fault, I did not write that the server has direct access to Internet.

Regards,

  Ub40

ub40's picture

Thank you, Rafeek.

I send lua-application.log

Regards,

  Ub40

AttachmentSize
lua-application.log_.txt 198.94 KB
Mick2009's picture

Just a correction for those who find this thread:

The legacy LUAU 1.x tool used the LiveUpdate client (and thus log.liveupdate) - LUA 2.x uses its own mechanisms.  lua-application logs, event logs and similar materials contain the information necessary for troubleshooting.

Gathering logs and troubleshooting data from LiveUpdate Administrator 2.x
http://www.symantec.com/docs/TECH92654 
 

With thanks and best regards,

Mick

Rafeeq's picture

 from the log

Failed to validate file : C:\Temp\Downloads\1365583905090\1\sepc$20behavior$20and$20security$20heuristics$2012.1$20ru2_microdefsb.aug_symalllanguages_livetri.zip

are you sure about any firewall / proxy not blocking the download?

you can check this document and please confirm if you are able to download livetri.zip file as per this document.

http://www.symantec.com/business/support/index?page=content&id=TECH102059

also confirm the permissions on TEMP folder. Once you confim just restart the Lu services services.

 

Mick2009's picture

Hi UB40,

Is traffic passing through a proxy or firewall or other sort of device that is changing them in any way?  Or maybe there are special permissions on the C:\Temp\Downloads directory? 

Files are being downloaded successfully (137 of them in this log) but cannot be unzipped and then validated:

2013-04-10 15:51:46,760 [pool-121-thread-18] ERROR download.ValidateDownloadHelper  - Failed to unzip mini tri zip file, deleting unzip directory
2013-04-10 15:51:46,760 [pool-121-thread-18] ERROR download.DownloadHelper  - Failed to validate file : C:\Temp\Downloads\1365583905090\1\sesm$20symantec$20security$20content$20a1$2d64$5flumetadata$20v2_11.0_symalllanguages_livetri.zip
 

With thanks and best regards,

Mick

SOLUTION
ub40's picture

Good day, colleagues.

Thank for your replies and a special thank you Mick2009.

His remark allowed to speak convincingly to the network guys, then they recognized the "minor" problems at the edge firewall

Now it works.

Regards,

  Ub40

Mick2009's picture

Glad to help!  &: )

These LUA-related Connect articles may be of interest:

A Helpful LiveUpdate Administrator 2.x Analogy
http://www.symantec.com/connect/articles/helpful-liveupdate-administrator-2x-analogy

LUA Installation and configuration
http://www.symantec.com/connect/articles/installation-and-configuration-lua

Configuring Distribution Center in LUA
http://www.symantec.com/connect/articles/configuring-distribution-center-lua

LiveUpdate Administrator Product Selection Guide:
http://www.symantec.com/connect/articles/liveupdate-administrator-product-selection-guide

LiveUpdate Administrator: How to configure a remote Distribution Center:
http://www.symantec.com/connect/articles/liveupdate-administrator-how-configure-remote-distribution-center
Video: LiveUpdate Administrator: How to configure a remote Distribution Center
https://www-secure.symantec.com/connect/videos/liveupdate-administrator-how-configure-remote-distribution-center
How Big are Current Symantec Endpoint Protection Definitions?
https://www-secure.symantec.com/connect/articles/how-big-are-current-symantec-endpoint-protection-definitions
Managing LiveUpdate Administrator 2.x Space Usage
https://www-secure.symantec.com/connect/articles/managing-liveupdate-administrator-2x-space-usage
LiveUpdate Administrator 2.x Server Connection Recommendations
https://www-secure.symantec.com/connect/articles/liveupdate-administrator-2x-server-connection-recommendations

 

With thanks and best regards,

Mick