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LUA 2.3.x double downloading MAJ ( 11.0 ) Endpoint protection windows

Created: 11 Jan 2013 • Updated: 14 Jan 2013 | 10 comments
This issue has been solved. See solution.

Hello,

    Sometime, LUA reload all SEP MAJ, like this for example :

     30/10/2012   first install, LUA download 3.9 Go

     Some days, or weeks later .....     LUA again downloading 3.9 Go.

     Here we use chained LUA ( yes, a bad practice ), but you re client wanna this.

     And all chained LUA, take all download if LUA on internet, double here download.....  GREAT PROBLEMS !

     Have you idéas on this ???

     2 supports tickets, only give best practice for GUP, yes GUP is the best, but a this time Enterprise like LUA.

Best Regards

Comments 10 CommentsJump to latest comment

Mick2009's picture

Hi Sep50,

Can you give any specifics about what fiels are being downloaded twice?

You might just be running into the monthly hub definitions: once per month there is a large download necessary.  Here's an article with some details:

How Big are Current Symantec Endpoint Protection Definitions?
https://www-secure.symantec.com/connect/articles/how-big-are-current-symantec-endpoint-protection-definitions

Also see:

Managing LiveUpdate Administrator 2.x Space Usage.
https://www-secure.symantec.com/connect/articles/managing-liveupdate-administrator-2x-space-usage

With thanks and best regards,

Mick

SOLUTION
Sep50's picture

Hello,

  Thk for you re answer.

   LUA --->  3 download per days  6h , 12h30 , 22h00.

   Buggs is a random problem, sometime lot of weeks Download is good.

   Exemple, Stages of the bug :

    xx/xx/xx   Install LUA (2.3.2.99 ) for SEP 11.0 clients  --->  3.9 Go

    xx/xx/xx  +1, +2 etc   ok, all days small download update

    xx/xx/xx  +x days, or weeks  NOK, LUA update is again 3.9 Go like first day !

    After, all chained LUA take 3.9 Go again !!!

    Lan and space disks problems......

    I must clear all update, destroy distributions center, purge clu prod... and re create all..... Big problem.

Best Regards

 
 
Mick2009's picture

That really could be the monthly hub definitions.  If thsi unexpectedly large download happens once per month, that would explain it.

By the way, do you have Mac definitions?  If so make sure you ar eonly downloading the kind of Mac defs you need.

  • Symantec Endpoint Protection for Mac Virus Defs  (RU6 and RU6 MP1)
  • Symantec Endpoint Protection for Mac Virus Defs V2 (All SEP 11 RU6 MP2 and later)

With thanks and best regards,

Mick

Sep50's picture

No all symantec MAC virus defs is not checked for Download.

see my update example for DOWNLOAD in attachment

Thk

LUA01.jpg LUA02.jpg LUA03.jpg LUA04.jpg
Mick2009's picture

Looks about normal. Be sure that your LUA 2.3.2 server is updating its Symantec Product catalog correctly: check the event log to ensure it is being successfully updated, as shown in this article:

About Updating the Symantec Product Catalog in LiveUpdate Administrator 2.x
http://www.symantec.com/docs/TECH201472 
 

With thanks and best regards,

Mick

Sep50's picture

Catalog update is Enable for all LUA.

"Corrupt" LUA have :

Used By Updates:   7 968MB

Ok LUA have :

Used By Updates:   4 028MB  

How i can remove, all bad files on "corrupted" LUA without remove all manage updates and Destroy Distribution center ( and clean x\xxx\clu-prod )   ?

Thk for you re support

Mick2009's picture

How many past revisions are the LUA servers configured to keep?  Reduce that to one (two, if you prefer.  No one really needs three) and configure all purge schedules so that a job takes place soon. 

That should do it!

With thanks and best regards,

Mick

Sep50's picture

Yes, all lua only have 2 last revisions to keep.

Ok i look for all purge task, but is by default parameter install now.

Wish you a pleasant weekend

( be back monday )

Thk

Mick2009's picture

Glad to assist, Sep50!  &: )

With thanks and best regards,

Mick