Endpoint Protection

Issue:

In LiveUpdate Administrator (LUA) 2.x  a “schedule” will not run. Usually it has been running, but now, for no obvious reason,  when scheduled to run, it just fails.

In the LUA interface,  under Events,  look for an error message similar to: “Execution for schedule <schedule_name> is skipped because already running request found for this schedule.” [sic]  The Activity Monitor shows no such schedule is running.

Cause:

This error message indicates that a scheduled task never closed properly,  and is preventing the next scheduled run from being able to start.  The hung task is not visible.

The hanging schedule can be either a Distribution task or a Download task.

Solution:

Log off the LUA interface and restart the LUA host server.  

Additional:

If you have email alerts configured, you may receive an email like this after the restart:

You should also post as an article for better visibility.

Hm... I also face this issue as well, but sadly that rebooting the server is not making any progress at all :-|

but thanks for the clarification and sharing here mate !

Many thanks, John!  Especially for posting a solution.

You may wish to cast a vote in support of the following proposed "Idea":

Email Alerts for Lengthy LiveUpdate Administrator 2.x Tasks
https://www-secure.symantec.com/connect/ideas/email-alerts-lengthy-liveupdate-administrator-2x-tasks

If that goes into effect, the intention is that admins will receive a mail earlier than the 32 hours. 

John Santana,

Would you please describe the issues a little more, and are you having the error message in the first post above?

Thanks

Thanks!  I thought it was too short and simple for an article, but I think I will do that soon. May incorporate from folk's comments.

Yes I have voted for your suggestion mate !

Thank you,   and I Voted up   [Edit:] the article you cited:

Email Alerts for Lengthy LiveUpdate Administrator 2.x Tasks
https://www-secure.symantec.com/connect/ideas/email-alerts-lengthy-liveupdate-administrator-2x-tasks