Endpoint Protection

Hi everybody.
My Lua down again. it's down 1 month ago and i install it again. Now It try to download 1 GB Updates.
Mr Vikram Do you remember we spoke about this problem. its occur again.
How can i fix this problem without uninstall&install?
Thank you.

What is the exact problem u r facing. it is unable to download or unable to distribute updates?

These may help you :


Title: 'How to Collect Troubleshooting Information from LiveUpdate Administrator 2.x'

> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009030211283748?Open&seg=ent

because i don't need 1 GB updates. when database is crach in LUA it try to download 1 GB updates (all updates for sep 11)
I thing so it doesn't see downloads.
@Prachand
I will look the link thank you.

Hello Prachand
I did you said.
wait 5 munite and there is no report. wrote this.

The following information will be collected for analysis:
1. Current processes running.
2. Current services running.
3. Application logs.
4. Application configuration files.
5. Network configuration.
6. List of application files.
7. Application thread dump.
8. Updates being managed.

Click here. to go back and start collecting these information.

Why i coulnd't collect?
Thank you.

Mr. Vikram Do you remember we talk about this LUA. the same machine down againg.
Please Help.
I can install it again but I must to find why it down again?
Thank you

I'd suggest to take regular disc images of the LUA server. Because when the database is somehow sorrupt or unresponsive, it starts downlaoding the whole structure again. And it is not nice, I hear you.

yes not nice. there will be way for recover it. What about the Symantec Employes?
maybe they will be a anwer about this problem.

Hello Mr Prachand.
Thank you for answer.
I am sorry i answer late.
I delete folders as you said.
by the way i have c:\tempdownload folder.  Am i delete folders inside it?
and in the c:\program files\symantec\live update\ there is no  folder which name download
Thank you.

Hi Fatih

yes please delete the content of c:\tempfolder\download.

If you are not able to  do so stop the services for LU and then do it.

i delete folders &files and restart the lua  services.
but when i open the lua i saw this picture. Is that posible?

Go to manage updates.. Select the products and delete all product updates...

Hello Shp
I couldn't delete :( i choice all of them and i choice delete but it coulnd't.
I think so i uninstall and install it again :( because i coulnd't fix it :(

You knew this was coming :)

I'm sure that will resolve it. You may want to use a product to regularly take images of the active disk on LUA server where you'll keep you LUA files (which probably drive C).
If you use Backup Exec System Recovery, you can even take incremental image backups of the disk. There are a few more brands other than Symantec as well. My advice would be using those in order to be able to recover quickly.

I tried to re-produce this issue in-house but was not able to do so..
The LUA definitions are getting corrupted but don't know how..
It can be a issue that my content filter (Proxy) is blocking the updates thus corrupting the definitons but i don't have access to that..
I did dig into my logs but din't find anything helpful.

@Fatih -I not sure why it happened again..however I have installed LUA on my home pc for testing this time which is directly connected via public ip..will check if it happens again...

However can you share you LUA logs if you still have it..Do you have any other tomcat application running on the same computer..this computer is going through proxy or is direct ?

I have found LUA getting corrupted more often than the embedded database of RTM but why i am still not sure..

Hello Vikram.
there is a electricity problem in there.and server shutdown unexpected. therefore downloads currupt i thing so.
There is only one way to install LUA again.
LUA is very good program but maybe Symantec Employees create new version LUA. And can fix this currupt problem.
@bekir
We haven't Backup Exec :( and I cannot take a image because it is a Exchange server and Database in C:\ drive
And d:\ drive is using by users for files.
That's why I cannot use image programs.

Aaahhh so LU1845 must causing the problems..Frequently disconnect from internet at the time of download it corrupts the definitions..
Once the corrupted definitions are processed mos of the time it make the LUA unusable..after that remidiating it ( clearing corrupted logs,tmps and definitons ) becomes difficult..Since the LUA is easy to configure program it makes sense to re-install sometimes..

Fatih you may want to try to separate the LUA server from the exchange and db server. If you dedicate a small PC for this job you may easily take images and restore them whenever you want. Otherwise you'll have to reinstall LUA everytime you have a problem...

Regards,

Yes Bekir you rigth. but if this location (another city in Turkey) have electricity problem it will occur again. If it will occur again i will choice your idea.
Thank you.