Endpoint Protection

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  • 1.  LUA is not purging

    Posted Sep 05, 2013 06:27 AM

    Environment:

    LUA and SEPM installed on thesame machine.

    LUA Management Updates purge was set to daily 12AM for 5 revision, but the Downloads folder eats up to 50GB of disk space. Change the revision to keep to 3 but still Downloads folder is 50GB ++ . Can I delete the contents under Downloads folder and clu-prod manually. What will be the effect?



  • 2.  RE: LUA is not purging

    Trusted Advisor
    Posted Sep 05, 2013 06:35 AM

    Hello,

    Installing LiveUpdate Administrator (LUA) and Symantec Endpoint Protection Manager (SEPM) on the same physical computer is not supported, nor recommended. This includes installing them to different virtual machines on the same physical computer.

    Check this Article:

    LiveUpdate Administrator 2.x and Symantec Endpoint Protection Manager on the same computer

    http://www.symantec.com/docs/TECH105076

    Have you checked these cool articles:

    https://www-secure.symantec.com/connect/articles/managing-liveupdate-administrator-2x-space-usage

    What to do if you have Manually Deleted Files from a LiveUpdate Administrator 2.x Distribution Center?

    http://www.symantec.com/docs/TECH132036

    An "emergency purge" option may be added to a future release of LUA.  There is a Connect Forum "Idea" (proposed enhancement request) that can be supported by those who wish to voice their interest in such an option: "Purge Now" Button for LiveUpdate Administrator 2.x

    Hope that helps!!



  • 3.  RE: LUA is not purging

    Posted Sep 05, 2013 06:39 AM

    First off, it's not recommended to have both the LUA and SEPM ont he same box.  They both operate using the same component and have been known to clash.

    http://www.symantec.com/docs/TECH93409

    Also, can you confirm what version of the LUA you're running?  Later versions improved the purging options.

    http://www.symantec.com/docs/TECH155523



  • 4.  RE: LUA is not purging

    Posted Sep 05, 2013 06:39 AM

    select only those files you need to download by using LUadmin

    Yes you can delete those and free up the space. 

    Here is the article to fix the space issue

    Managing LiveUpdate Administrator 2.x Space Usage



  • 5.  RE: LUA is not purging

    Posted Sep 05, 2013 06:41 AM

    Would not recommend to delete anything from those folders manualy - this will cause inconsistencies with the LUA database. Better way would be to delete the whole distribution center:

    How to safely delete a LiveUpdate Administrator 2.x Distribution Center

    Article:TECH202141  |  Created: 2013-01-28  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/TECH202141

    What to do if you have Manually Deleted Files from a LiveUpdate Administrator 2.x Distribution Center?

    Article:TECH132036  |  Created: 2010-01-28  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH132036

    Symptoms
    After manually deleting files from the LUA Distribution Center, various purge activities fail.  LUA does not realize that the files have already been removed.

    Cause

    The LUA has registered entries in its PostgreSQL database that correspond to what has been distributed to the Distribution Center (DC).  Manually deleting files puts these records out of sync with what is present.  LUA is trying to perform operations on files which no longer exist, and so is reporting errors.

    --------------------

    Please not as well that having SEPM and LUa on one machine is not supported, neither recommended due to possible issue of having these to share ressources:

    LiveUpdate Administrator 2.x and Symantec Endpoint Protection Manager on the same computer

    Article:TECH105076  |  Created: 2008-01-05  |  Updated: 2012-07-17  |  Article URL http://www.symantec.com/docs/TECH105076

     



  • 6.  RE: LUA is not purging

    Posted Sep 05, 2013 08:01 AM

    Hi Rinoa121,

    "Thumbs up" to the advice, above- that LUA server cannot be on the same box as the SEPM.  If the SEPM can reach the Internet, it should be able to download and distribute everything it and its clients need all by itself.

    I recommend only keeping one, maybe two past revisions on any LUA server.  Current releases of LUA should very efficiently remove older materials that are no longer needed.  Are there errors logged about purging on your server? 

    This article may be of interest:

    Verifying LiveUpdate Administrator 2.x Purge Operations
    http://www.symantec.com/docs/TECH147134 
     

    Many thanks,

    Mick