Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

LUA is not purging

Created: 05 Sep 2013 | 5 comments
Rinoa21's picture

Environment:

LUA and SEPM installed on thesame machine.

LUA Management Updates purge was set to daily 12AM for 5 revision, but the Downloads folder eats up to 50GB of disk space. Change the revision to keep to 3 but still Downloads folder is 50GB ++ . Can I delete the contents under Downloads folder and clu-prod manually. What will be the effect?

Operating Systems:

Comments 5 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

Installing LiveUpdate Administrator (LUA) and Symantec Endpoint Protection Manager (SEPM) on the same physical computer is not supported, nor recommended. This includes installing them to different virtual machines on the same physical computer.

Check this Article:

LiveUpdate Administrator 2.x and Symantec Endpoint Protection Manager on the same computer

http://www.symantec.com/docs/TECH105076

Have you checked these cool articles:

https://www-secure.symantec.com/connect/articles/managing-liveupdate-administrator-2x-space-usage

What to do if you have Manually Deleted Files from a LiveUpdate Administrator 2.x Distribution Center?

http://www.symantec.com/docs/TECH132036

An "emergency purge" option may be added to a future release of LUA.  There is a Connect Forum "Idea" (proposed enhancement request) that can be supported by those who wish to voice their interest in such an option: "Purge Now" Button for LiveUpdate Administrator 2.x

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SMLatCST's picture

First off, it's not recommended to have both the LUA and SEPM ont he same box.  They both operate using the same component and have been known to clash.

http://www.symantec.com/docs/TECH93409

Also, can you confirm what version of the LUA you're running?  Later versions improved the purging options.

http://www.symantec.com/docs/TECH155523

SebastianZ's picture

Would not recommend to delete anything from those folders manualy - this will cause inconsistencies with the LUA database. Better way would be to delete the whole distribution center:

How to safely delete a LiveUpdate Administrator 2.x Distribution Center

Article:TECH202141  |  Created: 2013-01-28  |  Updated: 2013-01-30  |  Article URL http://www.symantec.com/docs/TECH202141

What to do if you have Manually Deleted Files from a LiveUpdate Administrator 2.x Distribution Center?

Article:TECH132036  |  Created: 2010-01-28  |  Updated: 2012-01-25  |  Article URL http://www.symantec.com/docs/TECH132036

Symptoms
After manually deleting files from the LUA Distribution Center, various purge activities fail.  LUA does not realize that the files have already been removed.

Cause

The LUA has registered entries in its PostgreSQL database that correspond to what has been distributed to the Distribution Center (DC).  Manually deleting files puts these records out of sync with what is present.  LUA is trying to perform operations on files which no longer exist, and so is reporting errors.

--------------------

Please not as well that having SEPM and LUa on one machine is not supported, neither recommended due to possible issue of having these to share ressources:

LiveUpdate Administrator 2.x and Symantec Endpoint Protection Manager on the same computer

Article:TECH105076  |  Created: 2008-01-05  |  Updated: 2012-07-17  |  Article URL http://www.symantec.com/docs/TECH105076
Rafeeq's picture

select only those files you need to download by using LUadmin

Yes you can delete those and free up the space. 

Here is the article to fix the space issue

Managing LiveUpdate Administrator 2.x Space Usage

Mick2009's picture

Hi Rinoa121,

"Thumbs up" to the advice, above- that LUA server cannot be on the same box as the SEPM.  If the SEPM can reach the Internet, it should be able to download and distribute everything it and its clients need all by itself.

I recommend only keeping one, maybe two past revisions on any LUA server.  Current releases of LUA should very efficiently remove older materials that are no longer needed.  Are there errors logged about purging on your server? 

This article may be of interest:

Verifying LiveUpdate Administrator 2.x Purge Operations
http://www.symantec.com/docs/TECH147134 
 

Many thanks,

Mick

With thanks and best regards,

Mick