Video Screencast Help

LUA server can't download package Client - Virus Definitions

Created: 18 Jan 2013 • Updated: 27 Jan 2013 | 12 comments
This issue has been solved. See solution.

 

Hi all,
I installed and configured LUA 2.3.1 successfully. The schedule download and distributition virus definitons is OK
Since 14 Jan 2013, it always download "client - virus definitions" fail, the other (client IPS, proactive threat ...) is OK
 
I re-install, upgrade to LUA server 2.3.2. I try to manual download both virus defs 12.1 and 12.1 RU2. But it still fail
The client is SEP 12.1 RU1, update from management server normally.
 
Here is auto mail report:
 
Further detail on the failures is provided below.
Server Location: Symantec LiveUpdate.
Failed file transfers: 69
Successful file transfers: 14
Reason for failure: File(s) not found
 
Please support me.
Thanks a lot.
 

 

 

Comments 12 CommentsJump to latest comment

Ashish-Sharma's picture

Hi,

Check this

 

LiveUpdate Administrator 2.x Server Connection Recommendations

https://www-secure.symantec.com/connect/articles/liveupdate-administrator-2x-server-connection-recommendations

 

Title: 'Best Practices for LiveUpdate Administrator (LUA) 2.x'
Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH93409

Title: 'Installing and Configuring LiveUpdate Administrator 2.x (LUA 2.x)'
Web URL: http://www.symantec.com/business/support/index?page=content&id=TECH102701

Thanks In Advance

Ashish Sharma

 

 

dekalong's picture

I set configure the Server Connection on LUA web and file lua_static.properties. It still download error

SebastianZ's picture

Can you post the lua-application.log - the default path for it would be in : C:\Program Files\Symantec\LiveUpdate Administrator\logs

...or have a look at the following Article how to collect the luadebuginfo.zip and it will automatically added to the archive file, then just extract it:

http://www.symantec.com/business/support/index?pag...

 

John Santana's picture

Yes, I also face this same issue, but the client is SAV for Linux

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

SebastianZ's picture

In event log we see following errors:

1/21/2013 7:26:52 AM ICT    Download    informational    admin    'The following updates were found missing on source server "Symantec LiveUpdate" during download:  "1358226916jtun_sep12en130102023.m26     1358226916jtun_sep12en121220009.m26     1358226916jtun_sep12en130110036.m26     1358226916jtun_sep12en121224025.m26     1358226916jtun_sep12en121222025.m26     1358226916jtun_sep12en130107017.m26". Download request id is "14".'

Lua-application.log confirms it:

2013-01-21 07:25:47,750 [pool-123-thread-3] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/135768...
2013-01-21 07:25:47,765 [pool-122-thread-5] INFO  handler.RequestHandler  - About to join thread for file : 1358226916jtun_sep12en130110024.m26
2013-01-21 07:25:48,546 [pool-123-thread-8] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.0 404 Not Found
2013-01-21 07:25:48,546 [pool-123-thread-8] ERROR rcl.HttpHelper  - Fatal transport error in download: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/1358226916jtun_sep12en130110024.m26 on:

 

I have checked for example the following package in the browser and

http://liveupdate.symantecliveupdate.com:80/1358226916jtun_sep12en130110024.m26

..and it seems not to be available.

 

One thing I can think of here is that the LUA is requesting some old packaged - can you please update the product catalog on LUA according to this: http://www.symantec.com/business/support/index?pag... - and then create a new download scheduled for the updated product and try to download again?

Mick2009's picture

Hi dekalong,

"Thumbs up" to the above advice.

It looks like you SPC was updated on the 18th:

1/18/2013 1:27:56 PM ICT Catalog/Sitelist informational admin There are no updates available to the Symantec Product Catalog.
1/18/2013 10:00:24 PM ICT Catalog/Sitelist informational LUA Startup Successfully refreshed Symantec Product Catalog.

 

 

One thing to conside in these cases: is your proxy server configured to allow .m26 files through?

404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/1358226916jtun_sep12enncur26.m26 on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@cc13ce    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = 10.x.x.x    proxyPort = 8090    proxyProtocol = HTTP    proxyUser =

In your environment's case, that is probably OK: other .m26 files are being downloaded:

2013-01-21 07:25:30,578 [pool-123-thread-7] INFO  rcl.HttpHelper  - Successfully downlowded file (url): http://liveupdate.symantecliveupdate.com:80/1357688493jtun_sep12ennful26.m26 size downloaded by pipeData: 184118268
2013-01-21 07:25:54,187 [pool-123-thread-6] INFO  rcl.HttpHelper  - Successfully downlowded file (url): http://liveupdate.symantecliveupdate.com:80/1357688493jtun_sep12enn10m26.m26 size downloaded by pipeData: 19625838
2013-01-21 07:25:57,765 [pool-123-thread-7] INFO  rcl.HttpHelper  - Successfully downlowded file (url): http://liveupdate.symantecliveupdate.com:80/1357688493jtun_sep12enn09m26.m26 size downloaded by pipeData: 26176701

Are you sure your proxy server is holding on to an older version of files- perhaps the livetri.zip for certian products dates from a previous day?   The "1358226916" unix time stamp dates from "Tue Jan 15 05:15:16 UTC 2013" - current downloads probably should not have an old timestamp like that.
 

The proxy shows other signs of its configuration causing trouble:

2013-01-21 07:21:10,625 [http-apr-0.0.0.0-7070-exec-19] ERROR rcl.RemoteFileHelperFactory  - Error in initializing factory : java.lang.Exception: Found Wrong Server Protocol.  Expecting HTTP, found FTP
 

Hope this helps!

Mick

With thanks and best regards,

Mick

SOLUTION
dekalong's picture

Thanks for all your advice

"can you please update the product catalog on LUA
...and then create a new download scheduled for the updated product and try to download again"

- The Updating the Symantec Product Catalog was configured by default, like as your link (TECH201472 )

"It looks like you SPC was updated on the 18th"
- But, each time I manual update the global symantec product by LUA console, it's appeared the result "There are no updates available to the Symantec Product Catalog"
I think you are right. The global product request to download old package that was not found on Symantec.

"One thing to conside in these cases: is your proxy server configured to allow .m26 files through?"
- My proxy was configured that LUA server can go through it

 

Regards,

DekaLong

 

Ambesh_444's picture

Hello Mick,

nice article's

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Ajit Jha's picture

Hmm,

Good to see a similar issue being resolved here in Forum, whereas as i do have a Severity 1 Support case opened on the same Issue, is pending since 1 month, from Frontine to Advance Team to Backline Team and now Engineering Team.

You guys we will shock to know that i have uploaded the Log files of size more than 60MB till now, dnt knw how much more i have to upload till i get a solution.

 

Cheers!!!

Regard's

Ajit Jha

Technical Consultant

ASC & STS