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LUA v2.3.2 server guide to set automatic download ?

Created: 19 Mar 2013 | 10 comments

Can anyone here please assist me in configuring the Live Update Administrator v2.3.2 to download automatically Virus Definitions for Linux from the internet ?

I have set the AD user account (in DOMAIN\\Username format) and the proxy under the Configure | Source Servers page but I kept on this error whenever I'm doing the test connection. "Connection to Symantec LiveUpdate - HTTP Failover Server failed."

I have tested in the web browser using the username above to browse to the following Live Update servers successfully:

liveupdate.symantecliveupdate.com over HTTP
liveupdate.symantec.com over HTTP
update.symantec.com over FTP

but how come the automated download is not working ?

Operating Systems:

Comments 10 CommentsJump to latest comment

.Brian's picture

See this guide

Installing and Configuring LiveUpdate Administrator (LUA)

Article:TECH102701  |  Created: 2007-01-19  |  Updated: 2013-01-09  |  Article URL http://www.symantec.com/docs/TECH102701

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

You set that account for all the three connections under http / ftp tab?

check this document.

LiveUpdate Administrator (LUA) returns the message "No Updates are currently available for the products selected in this schedule" when attempting to download new updates.

 

http://service1.symantec.com/SUPPORT/ent-security....

Ambesh_444's picture

Hi,

Please refer the below link..

Understanding the downloads available for Symantec Endpoint Protection (SEP) 12.1 on Symantec FileConnect

http://www.symantec.com/docs/TECH178523

Troubleshooting Java LiveUpdate 3.x

http://www.symantec.com/docs/TECH123310

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

John Santana's picture

Hi Ambesh,

My LUA windows server got prompted for Java 7 Update 17, but I didn't clicked it.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

John Santana's picture

To All,

Whenever I changed the Source Server page entries and click on [Test] button in the list of failover servers, it hangs with the "Page Cannot Be displayed" result in the Internet Explorer ?

This is happening locally in the RDP session.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

John Santana's picture

here's the result when I edit the page to empty the Port number (highlighted field)

somehow the progress bar keeps on running until the page got timed out and the textbox value reverts back to where it was before (port 8080) thus making the connection to Symantec Live Update server failed ?

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Rafeeq's picture

In your IE set the option for proxy to bypass proxy for local server address.

check the liveupdate in your control pannel. If  you change it here it should reflect.

John Santana's picture

Hi Rafeeq,

Thanks for the reply, somehow the values are different :-/ from the Control Panel applet and from the http://localhost:7070/lua page ?

However I have changed the setting in the control panel applet to be "I want to use my Internet Options FTP settings" for all tab FTP, HTTP, ISP

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.

Rafeeq's picture

are logged in local to the box or remoted in?

can you try to change that with mstsc /console if you have remoted in.?

John Santana's picture

Well I just MSTSC /V:Servername into it and it was hung like that whenever I tried to change the settings of the proxy port.

Kind regards,

John Santana
IT Professional

--------------------------------------------------

Please be nice to me as I'm newbie in this forum.