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Mac Endpoint Clients show "Client is malfunctioning"

  • 1.  Mac Endpoint Clients show "Client is malfunctioning"

    Posted Dec 04, 2014 10:34 AM

    Hi..

    We're using EPM 12.1.5 for Mac clients only, and we have numerous clients reporting back and AntiVirus Status as "Client is Malfunctioning"

    I've pushed new client install packages to them but it doesn't seem to make a difference.  I haven't had a chance to do an uninstall of the endpoint client and reinstall yet as the computers are all in use.

    Anyone got any thoughts on how to fix w/out an uninstall / reinstall?
     

    Thank you!

    -A



  • 2.  RE: Mac Endpoint Clients show "Client is malfunctioning"

    Posted Dec 04, 2014 10:35 AM

    Same error message after a reboot?



  • 3.  RE: Mac Endpoint Clients show "Client is malfunctioning"

    Posted Dec 04, 2014 10:46 AM

    Did you verify the status on a Client?



  • 4.  RE: Mac Endpoint Clients show "Client is malfunctioning"

    Posted Dec 05, 2014 08:22 AM

    Yep.  Same message after a reboot.  I reinstalled the client, had the user reboot and client still shows as malfunctioning.