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Mac Installer: "sylink.xml file is missing or corrupted in this package"

Created: 14 Nov 2012 | 1 comment

I have recently upgraded SEPM 12.x to 12.1.MP1. Upgrade went fine. 

I am not able to import the new mac cleint into the software properly (

After downloading the file I can unzip it properly. There is no sylink.xml file loacted in the package. There is Symantec endpoint Protection.dmg and SymatecUninstaller.english.tgz file located in there.

Does not matter if zipped or not, SEPM cannot find the sylink file becasue it does not exist. 

Is there some other way to import this package for Mac support/deployement? What is the proper file to download?

in the fileconnect site I only see the one file to download. Any help with this will be appericated. 


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zeroping's picture

I have contacted Tech support about this and found that the version 12.1.MP1 does not have a newer Mac client to import and that the installer files I was downloading is for a standalone mac cleint (unmanaged).

I have since upgraded to 12.1.2 which does have the new Mac client. I have no issues with exporting the new Mac client.