Mac OS X Agent stalling during backup
Created: 18 Apr 2013 | Updated: 23 Apr 2013 | 5 comments
This issue has been solved. See solution.
When attempting to backup files from our Mac OS X 10.6.8 file server, we are encountering a problem where the backup will stall if it encounters a file containing non-standard characters.
For example, attempting to backup a file with 'ä', 'Ä' or '–' characters (pretty much any non-standard character) in the name results in the backup process stalling. The file or folder isn't skipped - the backup simply gets stuck.
Users can see the file fine in Finder (MEETING NOTES – Test.doc) but if we do an ls in Terminal the file looks like MEETING NOTES ??? Test.doc with the hyphen character represented as \342\200\223 if you try and perform a move operation.
We've tried setting the Encoder option (Software\Symantec\Backup Exec For Windows\Backup Exec\Engine\RALUS\Encoder) to LATIN-1 and UTF-8 but the problem still occurs.
If we copy the file across to a Windows server we can complete the backup successfully.
It is vital for us to be able to back up our file server (on Mac OS X) so I'm hoping someone on the forums here might have a solution or some suggestions.