Endpoint Protection

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  • 1.  MAC osx 10.6/7, Outlook 2011 and SEP MR6

    Posted Mar 23, 2011 12:30 PM

    Have a users with MAC osx versions 10.6/7 and an issue with Outlook 2011. As soon as SEP is installed, Outlook 2011 stops sending email.; stuck in the outbox. 

    Anyone seen this before?

    Thank you!!



  • 2.  RE: MAC osx 10.6/7, Outlook 2011 and SEP MR6

    Broadcom Employee
    Posted Mar 23, 2011 02:23 PM

    What components of SEP did you install? Please uninstall AntiVirus Email component if you have and check if the Outlook is working correctly.



  • 3.  RE: MAC osx 10.6/7, Outlook 2011 and SEP MR6

    Posted Mar 23, 2011 02:24 PM

    Not sure about what would cause it in 10.6, but we don't support 10.7... so anything that doesn't work there wouldn't be a surprise.

    Also, SEP for Mac doesn't have the email plug-ins, so if we're interferring with the email, it's because of Auto-Protect. You could make an exception for the email folders (not recommended as a permanent fix) and see if it changes behavior.

    As for Outlook 2011, I'm sure they do things different from Outlook 2007 and some adjustments may not be seen until RU7.



  • 4.  RE: MAC osx 10.6/7, Outlook 2011 and SEP MR6

    Posted May 13, 2011 12:19 PM

    When the user that started this thread said 10.6/7, I am sure they are talking about 10.6.7, not 10.7.

    10.7 has not been released yet. So Are you saying that 10.6.7 is not supported or 10.7, which is not released yet?

    Thanks!!!!



  • 5.  RE: MAC osx 10.6/7, Outlook 2011 and SEP MR6

    Posted May 13, 2011 12:55 PM

    OS X 10.7 (Lion) is in beta, I believe, and SEP is definitely not supported on it. My Mac's up to 10.6.7 and SEP 11.0.6300 works just fine.

    As mentioned, there are no email scanners for the Mac client. Centralized Exceptions will work for Autoprotect, but bear in mind not for scheduled/manual scans.

    How to create a Security Risk Exception for a Mac client from the Symantec Endpoint Protection Manager (SEPM)
    http://www.symantec.com/docs/TECH131707

    This might be helpful for tracking down what's going on when this happens:

    How to use DTrace to log SAV/SEP for Macintosh file operations
    http://www.symantec.com/docs/TECH145293

    sandra