Hello,
Is the machine connected to Internet? Are the MAC clients Managed?
If Managed, check the Liveupdate Settings at SEPM and also check if the MAC is able to communicate to SEPM properly or not?
If Unmanaged, then to schedule a time to automatically update your virus definitions with LiveUpdate:
- From the
Applications
folder, open the Symantec Solutions
folder and select Symantec Scheduler
.
- In the
Symantec Scheduler
window that appears, click New
.
- From the window that appears, choose
Product Update
.
- In the text box, enter a name for the task, such as
Update virus definitions daily
.
- From the pull-down menu under "Choose a product to update", select
Virus Definitions
.
- From the pull-down menu next to "Set a Frequency", choose
Daily
.
- Using the text box and/or the up or down arrows, choose a time of day for the update.
- Click
Save
, and then close the window.
Symantec Endpoint Protection will run LiveUpdate automatically at the day and time you set. LiveUpdate will use your existing Internet connection.
Also, Check this Article: Symantec Endpoint Protection for Macintosh Frequently Asked Questions
http://www.symantec.com/docs/TECH134203
Hope that helps!!