Video Screencast Help


Created: 26 Sep 2011 • Updated: 26 Sep 2011 | 4 comments
Melissa.h's picture
This issue has been solved. See solution.

Here goes...

We are investigating rolling our SEP to all our MAC’s

We have picked up an issue where Symantec Endpoint Protection on MAC can only update via the internet.

Is there a fix for this?

Comments 4 CommentsJump to latest comment

pete_4u2002's picture

yes, MAC operating System gets update only from symantec Liveupdate or internal Liveupdate server

check the FAQ

Mithun Sanghavi's picture


Symantec Endpoint Protection Manager is not able to host or make available content (definitions or product updates) for SEP for Mac clients.

All updates must occur through LiveUpdate, either from Symantec's servers, or from an internal LiveUpdate server using LiveUpdate Administrator (LUA).

Please see 'Using the LiveUpdate Administrator on a PC to download updates for Symantec Endpoint Protection/Symantec AntiVirus 10 for Macintosh clients' for information on how to configure LUA for this content. 

Note: it is not recommended or supported for LUA and SEPM to be on the same physical server.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

sandra.g's picture

Just to clarify, this is not an issue in the sense that something is malfunctioning. This is currently working as designed at this time. Content delivery from the SEPM isn't possible, primarily because of the differences between the LiveUpdate the Windows product uses and Java LiveUpdate (which the Mac uses).

(Mithun has copy-and-pasted a bit from the FAQ. Mithun, it is best practice to indicate when you're doing so. I wrote most of that article, and I wrote the words you pasted above.)


Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!

Melissa.h's picture

Hi all..

Sincere thanks. I will setup an internal LiveUpdate server using LUA in this regard...smiley

Melissa Herbst

AVeS Cyber Security (Pty) Ltd

Technical Coordinator