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Machine Sl. No. Details are not showing

Created: 06 Aug 2012 | 12 comments

Hi friends,

In our environment we are using Altiris 7.1 SP1. In few  new machines we installed Symantec Management Agent and we are not able to get the machines Sl. No. details where as we are able to get the other details of those machines like OS name, IP Address, Last Inventory Date etc. I have checked all the default report but found no results.

Please suggest how the Sl. No. details will be reflected in NS. We have installed the agents before 4-7 days.

Thanks,

Pravash

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JimChud's picture

You need to be running the inventory agent on the machines, these can be enabled in your settings > Agent / Plugins sections.
Once the inventory agent is installed you need to enable your inventory policies that will run on a schedule, you can do this by going to Home > Discovery and Inventories and the policies are in there.

To get all the hardware data on each policy you need to go to the advanced button and ensure that everything you require is also ticked in there. The 3 ticks on the policies main page are basic inventories on those sections or enable the advanced functions in the advanced pages that you have selected.

Once you have added the ticks you need in the advanced pages you need to save and wait for the next schedule to run. Once it has ran on the clients and all devices have reported back with their inventory data you should be able to see the details you want.

Regards Jim.
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Pravash Sahu's picture

Thanks Jim,

Those clients are having inventory agent installed and  also inventory policy exists and enabled for those clients. from  NS where  can i check that Inventory policy has been run in those machines, is there any report where i can get the inventory policy run status.

Regards,

Pravash

JimChud's picture

you can tell whats ran by going to the Home button then > Discovery and Inventory > Inventory.

On the main page will be a table of bar graphs for each inventory type and how many have reported back in the last X Days. its not very precise but you can drill in to it to find out the details.

There are also under 'reports > Discovery and Inventory > Inventory > Cross-Platform > Inventory Agent > Inventory Diagnostics' a bunch of reports to work out which machines are new had changes and havent ran inventory in a specified period.

You can also see the tasks showing in the task history list in the agents themselves.

If they are enabled and the additionals in advanced selected then its just a matter of when the schedule kicking in and the devices reporting back in with inventory data.

I would personally add to the schedule for today on a few specified machines to ensure that the policies are kicking in atleast for a few test machines.

Regards Jim.
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KSchroeder's picture

Just to confirm; the machines in question are "normal" branded PCs (Dell, HP, Lenovo, etc), and not "whitebox" machines built from commodity off-the-shelf components, correct?  Is it one particular model that is not returning data, or all of them?  Can you pull the serial number manually on these machines via WMI:

WMIC.exe BIOS LIST

You may have a corrupted WMI, or the machine may need a BIOS update.

Thanks,
Kyle
Symantec Trusted Advisor

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Pravash Sahu's picture

Thanks Kyle,

These are not while box and these are HP systems but variant models.

Pravash Sahu's picture

Hi,

Still i am not able to get the resolution why those machines are not showing up in NS.

I would appreciate if any one knows the resolution for this issue and share with me.

Thanks,

Pravash

KSchroeder's picture

You never acknowledged my question about manually viewing the serial number,bad wmi, nor about available BIOS updates. Have you checked any of these?

Thanks,
Kyle
Symantec Trusted Advisor

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MattiasLind's picture

Hi,

I have the same issue with especially HW Inventory not being collected from some machines.

We have Dell computers of various models and it is not model specific. I can see files in C:\Program Files\Altiris\Inventory\NSI named *.bak with all the correct information about the hardware so the data gets collected correctly from the client it just doesn't get sent to or processed by the NS server.

I can't see any failures or errors in the NS log viewer.

On some machines it is solved by reinstalling management agent on some I have had to delete the computer object from NS before reinstalling the agent. But this is not really a good solution in the long run.

So please any ideas on how to resolve this?

KSchroeder's picture

Ping...

Thanks,
Kyle
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Rajaganesh's picture

The Inventory to Asset Sync is not enabled by default and so this data will not automatically appear when viewing or editing a computer.

You will need to run the Inventory to asset synchronization task (Manage > Jobs and Tasks > System Jobs and Tasks > Service and Asset Management > CMDB) on client machines that you want to get the SI No ,Model,System number, manufacturer info populated.

Article URL http://www.symantec.com/docs/HOWTO7202

Let me know if this helps..

Sachin Sawant's picture

try this

DECLARE @v1_TrusteeScope nvarchar(max)
SET @v1_TrusteeScope = N'%TrusteeScope%'
SELECT
[vri2_Computer].[Guid] AS [_ItemGuid],
[vri2_Computer].[Name],
[dca5_AeX AC Identification].[Hardware Serial Number],
[dca4_AeX AC Location].[Distinguished Name] AS [Container],
[dca3_AeX AC TCPIP].[IP Address]
FROM
[vRM_Computer_Item] AS [vri2_Computer]
LEFT OUTER JOIN [Inv_AeX_AC_TCPIP] AS [dca3_AeX AC TCPIP]
ON ([vri2_Computer].[Guid] = [dca3_AeX AC TCPIP].[_ResourceGuid])
LEFT OUTER JOIN [Inv_AeX_AC_Location] AS [dca4_AeX AC Location]
ON ([vri2_Computer].[Guid] = [dca4_AeX AC Location].[_ResourceGuid])
LEFT OUTER JOIN [Inv_AeX_AC_Identification] AS [dca5_AeX AC Identification]
ON ([vri2_Computer].[Guid] = [dca5_AeX AC Identification].[_ResourceGuid])
WHERE
(
([vri2_Computer].[Guid] IN (SELECT [ResourceGuid] FROM [ScopeMembership] WHERE [ScopeCollectionGuid] IN (SELECT [ScopeCollectionGuid] FROM dbo.fnGetTrusteeScopeCollections(@v1_TrusteeScope))))
)