Machine upgraded to SEP MR4 still shows up as a Unmanaged machine with SAV 10 installed

henry857's picture
henry857
November 5th, 2009


I have one workstation that somehow managed to upgrade to SEP MR4 while also not uninstalling SAV 10 in the process. So essentially I had both versions running alongside eachother. I managed to eventually uninstall SAV 10, and I also reinstalled SEP MR 4 just to be safe.

The problem I'm having is when I click on "Find unmanaged computers" within my console. This workstation is still showing up as an unmanaged SAV 10 computer. Even though SEP is successfully installed and reporting. I figured there is something I still need to rip out on this system because of a unsuccessful uninstall. Anyone have any ideas to fix this issue?

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Cycletech's picture
Cycletech
2 weeks 5 days ago

Sounds like there are

Sounds like there are remnants of SAV in the registry. You may need to use the Cleanwipe tool to wipe everything out then reinstall SEP. You will need to open a case with support to get the tool.

Best,
Thomas

0 votes
henry857's picture
henry857
2 weeks 5 days ago

What is the quickest way to

What is the quickest way to open a case? I can not find a contact number.

0 votes
Cycletech's picture
Cycletech
2 weeks 5 days ago

Phone - 1 800 342 0652 or 407

Phone - 1 800 342 0652 or 407 357 7600
http://www.symantec.com/business/support/contact_t...

Web - https://mysupport.symantec.com/

0 votes