Machine upgraded to SEP MR4 still shows up as a Unmanaged machine with SAV 10 installed
Updated: 27 May 2010 | 3 comments
I have one workstation that somehow managed to upgrade to SEP MR4 while also not uninstalling SAV 10 in the process. So essentially I had both versions running alongside eachother. I managed to eventually uninstall SAV 10, and I also reinstalled SEP MR 4 just to be safe.
The problem I'm having is when I click on "Find unmanaged computers" within my console. This workstation is still showing up as an unmanaged SAV 10 computer. Even though SEP is successfully installed and reporting. I figured there is something I still need to rip out on this system because of a unsuccessful uninstall. Anyone have any ideas to fix this issue?
discussion Filed Under:
Comments
Sounds like there are
Sounds like there are remnants of SAV in the registry. You may need to use the Cleanwipe tool to wipe everything out then reinstall SEP. You will need to open a case with support to get the tool.
Best,
Thomas
What is the quickest way to
What is the quickest way to open a case? I can not find a contact number.
Phone - 1 800 342 0652 or 407
Phone - 1 800 342 0652 or 407 357 7600
http://www.symantec.com/business/support/contact_t...
Web - https://mysupport.symantec.com/
Would you like to reply?
Login or Register to post your comment.