Endpoint Protection

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  • 1.  Machine upgraded to SEP MR4 still shows up as a Unmanaged machine with SAV 10 installed

    Posted Nov 05, 2009 11:22 AM



    I have one workstation that somehow managed to upgrade to SEP MR4 while also not uninstalling SAV 10 in the process. So essentially I had both versions running alongside eachother. I managed to eventually uninstall SAV 10, and I also reinstalled SEP MR 4 just to be safe.

    The problem I'm having is when I click on "Find unmanaged computers" within my console. This workstation is still showing up as an unmanaged SAV 10 computer. Even though SEP is successfully installed and reporting. I figured there is something I still need to rip out on this system because of a unsuccessful uninstall. Anyone have any ideas to fix this issue?


  • 2.  RE: Machine upgraded to SEP MR4 still shows up as a Unmanaged machine with SAV 10 installed

    Posted Nov 05, 2009 12:04 PM
    Sounds like there are remnants of SAV in the registry. You may need to use the Cleanwipe tool to wipe everything out then reinstall SEP. You will need to open a case with support to get the tool.

    Best,
    Thomas


  • 3.  RE: Machine upgraded to SEP MR4 still shows up as a Unmanaged machine with SAV 10 installed

    Posted Nov 05, 2009 04:31 PM
    What is the quickest way to open a case? I can not find a contact number.


  • 4.  RE: Machine upgraded to SEP MR4 still shows up as a Unmanaged machine with SAV 10 installed