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Machine upgraded to SEP MR4 still shows up as a Unmanaged machine with SAV 10 installed

Updated: 27 May 2010 | 3 comments
henry857's picture
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I have one workstation that somehow managed to upgrade to SEP MR4 while also not uninstalling SAV 10 in the process. So essentially I had both versions running alongside eachother. I managed to eventually uninstall SAV 10, and I also reinstalled SEP MR 4 just to be safe.

The problem I'm having is when I click on "Find unmanaged computers" within my console. This workstation is still showing up as an unmanaged SAV 10 computer. Even though SEP is successfully installed and reporting. I figured there is something I still need to rip out on this system because of a unsuccessful uninstall. Anyone have any ideas to fix this issue?

Comments

Thomas K's picture
05
Nov
2009
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Sounds like there are

Sounds like there are remnants of SAV in the registry. You may need to use the Cleanwipe tool to wipe everything out then reinstall SEP. You will need to open a case with support to get the tool.

Best,
Thomas

henry857's picture
05
Nov
2009
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What is the quickest way to

What is the quickest way to open a case? I can not find a contact number.

Thomas K's picture
05
Nov
2009
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