Client Management Suite

We are seeing somethign strange with our macs in Altiris 7.6.  we have about 10,000 macs under managment and it appears that many of them fail to report TPCIPv4 information in the course of the basic inventory.  manually running a basic inventory fixes this for a little while but they appear to lose this again shortly.

here is an example

there is no regular TCPIP information only v6.

this causes the macs to not report into the proper site and begin downloading straight from the NS package server with bad results.

Has anyone seen this behavior?

Here is a simple SQL report that will show you what machines have Null IP information

SELECT
   [vri3_Computer].[Guid] AS [_ItemGuid],
   [vri3_Computer].[Name],

[Inv_AeX_AC_TCPIP].[IP Address]


FROM
   [vRM_Computer_Item] AS [vri3_Computer] 

LEFT OUTER JOIN [Inv_AeX_AC_TCPIP]
         ON ([vri3_Computer].[Guid] = [Inv_AeX_AC_TCPIP].[_ResourceGuid])

WHERE
[Inv_AeX_AC_TCPIP].[IP Address] IS NULL

Hi JaSkarstedt,

enable DEVNOTE logging level on Mac client

1) /opt/altiris/notification/nsagent/etc/client.conf

• debug_level=DEVNOTE

and set hold queue to 1 to save nse files localy on client

• hold_queue=1

2) After saving a changes in client.conf and ULM Agent restart, check agent log output

• tail -f /opt/altiris/notification/nsagent/var/aex-client.log

3) Try to manually send basic inventory via aex-sendbasicinv - Is there any errors related to TCP IP parsing?

4) Check what contains nse files regarding to IPv4 data

• /opt/altiris/notification/nsagent/var/queue/

Now you can analyze what is wrong on client side if it is there.

Note:

Don't forget to return back ULM Agent settings in client.conf

Thanks,

IP.

Thanks Igor.  WE have a support case open with you guys as well.  And are sending these debug logs.  WE had another region of our company with a wholly separate infrastructure and NS try it and they are seeing the same issue in about the same percentages.

I would love it if someoen in these forums with a significant Mac population on HF7 could make a filter based on the above SQL.  

Thanks 

JaSkarstedt

I have two different HF7 environments and I am seeing a few Mac's not reporting back IP Information.  I ran your SQL query and found the same issue you are having.  We had an issue with DNS.  You may want to take a look at this article.  https://www-secure.symantec.com/connect/articles/merged-computer-resources-and-dns-scavenging

Not sure if your issue has been happening for a while or just since you upgraded. 

Thanks Jason!  I relly appreciate you checking out your environment.  We looked at that DNS thing from our side as well and its not the cause of our problems unfortunatly.

thanks again for checking your environment.  We have three separate ones that are seeing this now

FYi this ended up being a bug in product.  Symantec Support has given us new code to install to prevent mac agents from sending cahced inventory with Null values.  I expect this will become a hotfix at some point