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Mail to perform the search request on one Vault

Created: 11 Sep 2012 • Updated: 05 Dec 2012 | 1 comment
This issue has been solved. See solution.

Hi,

For one Vault, user can't search items from archive explorer. Error message: "failed to perform the search request"

From Vault server, 2 events are generated (7231 and 7182). Description below.

Checking from Vault console, Index is not in failed status. I would like to know what is the best solution to resolve this issue.

Do I need to update the index?

Note size of this Vault is arround 56GB. 

 

Event 7231:

A COM error occurred.

Unspecified error (0x80004005)

Internal reference: CRSS GetIndexServer

 

Event 7182

Index Search failed: Unspecified error (0x80004005)

Index:

Internal reference: SRCI

Many thanks for your feedback.

kr,

 

 

 

 

Comments 1 CommentJump to latest comment

ZeRoC00L's picture

Both errors are listed in this Technote:

http://www.symantec.com/business/support/index?page=content&id=TECH62307

Please also mention your exact EV version.

If this response answers your concern, please mark it as a "solution"

SOLUTION