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Mail Policy is not applying

Created: 02 Mar 2013 • Updated: 07 Mar 2013 | 7 comments
This issue has been solved. See solution.

Hi,

I tried putting rule for blocking one external mail based on text on subject. but the policy itself is not applying..when i checked in verdict it is not applied.please help

Operating Systems:

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toby's picture

Can you post the policy that you applied and maybe a sample of the message you want to block?

Just in case...
Have you assigned the policy to the right recipient group that it will be considered? In case make sure the recipient email address is covered by the right policy group and check whether the policy is activated for inbound.

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Best regards!

toby

CISSP / STS / MCP 

Srikanth_Subra's picture

Please find the sample policy

 

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

toby's picture

Can you change th "subsequent content filter handling" to "Continue with Evalution & Action"?

 

For a more granular filtering you could also create a pattern on your SMG or use regex

 

cheers,

toby

------------------------------------------------------------------

Best regards!

toby

CISSP / STS / MCP 

Srikanth_Subra's picture

that also i tried it want worked

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

cemilebaşak's picture

Hi;

 

Can you also send the group policy screen. Their may be it is not applied on group policy.

 

Regards.

Regards;

Cemile Denerel BAŞAK

Note: Please mark as solution if its help you.

toby's picture

So your current policy is and should do.

When you send a message

from yourmail@yourcompany
to foo@bar
and the subject line contains 1 or more occurences of "Status"

the message should be deleted and the notification should be sent.

 

In general this is exactly how it should work the only issues could be related to inbound and outbound or the order of content policies.

 

Do you have other Content Policies active? For example when you add a disclaimer and it comes first you wont apply this rule. So you would need to re-order your rules.

 

Can you confirm that the message is seen as outbound and therefore the policy can be applied like that?

------------------------------------------------------------------

Best regards!

toby

CISSP / STS / MCP 

SOLUTION
Srikanth_Subra's picture

i tried now its working thanks

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)