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Mail Proxies

Created: 16 Jan 2013 | 4 comments

Trying to turn off the Mail Proxies as it reports on the "Reporting, Overview" page that it's on, yet we have no licence for it and it states on the Mail, Proxy tab that its disabled.

Yet since putting the 10.2.1 client on to a users machine (Universal Server is still 3.1.0 Build (860) its just the client pup file we uploaded to the server ) the user has reported they are getting e-mails from PGP with the following:

 

Subject: Undeliverable: FW: I'VE BLANKED THIS OUT FOR PRIVACY

 

 

Your message did not reach some or all of the intended recipients.

 

            Subject:        FW: I'VE BLANKED THIS OUT FOR PRIVACY

            Sent:           16/01/2013 14:31:00

 

Message delivery failed. Please check PGP log for details.

 

The original message is embedded in this non-delivery report. Click Send Again to see the original text and have the opportunity to re-send the message. If the problem persists and you still receive another non-delivery report, please contact your administrator for details.

Looking at the clone I took before I put the patch on, nothing appears to have changed on the server, it's all the same as before I uploaded the pup.  So I'm wondering if this is totally unrelated.

 

 

When I can get the log off their laptop for PGP I'll be able to post what that says as well.

Anyone any ideas about this?  According the help file, if your licence doesn't cover mail proxies then its not enabled, yet as you can see, on the reporting page it says its enabled.

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Alex_CST's picture

really need to see the PGP log.  Its in AppData\Roaming\PGP Corporation\PGP\

Please mark posts as solutions if they solve your problem!

http://www.cstl.com

stevenuk's picture

Log from problem laptop.  You can see the old client report, then when the user installed the new client.

 

*A 13:55:43 ----- PGP Desktop started -----
*A 13:55:43 PGP Desktop 10.2.0 (Build 1950) (1950)
*A 13:55:43 Today's date is 16 January 2013
IP 13:55:44 Setting logging level to: normal
WE 13:55:44 Your current PGP Desktop license does not support proxying
WE 13:55:44 Outgoing email messages will not be secured by PGP
IP 13:55:48 Initiating daily maintenance procedures
IP 13:58:47 Sending logging data to configuration server
WP 13:58:47 Error sending logging data to configuration server: corrupt data (-11976)
IE 14:06:32 Processing message from BLANKED FOR PRIVACY
IE 14:07:08 Processing message from BLANKED FOR PRIVACY
IE 14:08:13 Processing message from BLANKED FOR PRIVACY
IE 14:09:05 Processing message from BLANKED FOR PRIVACY
IE 14:11:11 Processing message from BLANKED FOR PRIVACY
IE 14:12:04 Processing message from BLANKED FOR PRIVACY
IE 14:19:26 Processing outgoing message from BLANKED FOR PRIVACY
IE 14:19:27 Processing outgoing message from BLANKED FOR PRIVACY
IE 14:19:48 Processing message from BLANKED FOR PRIVACY
IP 14:21:48 Beginning synchronization with configuration server BLANKED FOR PRIVACY
IE 14:21:48 Autoupdate version 10.2.1 (build 4940) available from BLANKED FOR PRIVACY
IP 14:21:49 Completed synchronization with configuration server BLANKED FOR PRIVACY
IE 14:22:41 Processing message from BLANKED FOR PRIVACY
IE 14:23:47 Autoupdate available from: BLANKED FOR PRIVACY
IE 14:23:47 Attempting to download autoupdate signature clients/pgpdesktop64_en-US.msi.sig
IE 14:23:48 Autoupdate signature successfully downloaded
IE 14:23:48 Attempting to download autoupdate installer clients/pgpdesktop64_en-US.msi
IE 14:23:53 Autoupdate installer successfully downloaded
IE 14:23:53 Signature on autoupdate installer verified correctly
IE 14:26:46 Processing outgoing message from BLANKED FOR PRIVACY
IE 14:26:46 Processing outgoing message from BLANKED FOR PRIVACY
IE 14:26:50 Attempting to install updated version of PGP Universal ...
IE 14:27:30 Processing message from BLANKED FOR PRIVACY
IE 14:28:16 Processing message from BLANKED FOR PRIVACY
IE 14:28:52 Processing message from BLANKED FOR PRIVACY
*A 14:30:03 ----- PGP Desktop stopped -----
*A 14:35:51 ----- PGP Desktop started -----
*A 14:35:51 PGP Desktop 10.2.1 (Build 4940) (4940)
*A 14:35:51 Today's date is 16 January 2013
IP 14:35:53 Setting logging level to: normal
WE 14:35:53 Your current PGP Desktop license does not support proxying
WE 14:35:53 Outgoing email messages will not be secured by PGP
IP 14:36:00 Beginning synchronization with configuration server BLANKED FOR PRIVACY
IP 14:36:08 Completed synchronization with configuration server BLANKED FOR PRIVACY
IW 14:36:08 User BLANKED FOR PRIVACY used a WDRT on disk C:\ ST250LT003-9YG14C on machine W6114 at 2013/01/16 14:36:08.000260
IP 14:36:08 Initiating daily maintenance procedures
IP 14:37:55 Sending logging data to configuration server
WP 14:37:55 Error sending logging data to configuration server: corrupt data (-11976)
IE 14:39:02 Processing message from BLANKED FOR PRIVACY
IE 14:39:24 Processing message from BLANKED FOR PRIVACY
IE 14:39:45 Processing outgoing message from BLANKED FOR PRIVACY
IE 14:39:53 Processing outgoing message from BLANKED FOR PRIVACY
IP 14:42:35 Setting logging level to: verbose
IP 14:44:04 Setting logging level to: normal
IE 14:44:10 Processing message from BLANKED FOR PRIVACY
IE 14:50:20 Processing outgoing message from BLANKED FOR PRIVACY
IE 14:50:20 Processing outgoing message from BLANKED FOR PRIVACY
IE 14:50:26 Processing message from BLANKED FOR PRIVACY
IE 14:50:37 Processing message from BLANKED FOR PRIVACY
IE 14:51:29 Processing message from BLANKED FOR PRIVACY
IE 14:53:56 Processing message from BLANKED FOR PRIVACY
IE 14:54:40 Processing message from BLANKED FOR PRIVACY
IE 14:55:26 Processing message from BLANKED FOR PRIVACY
IE 14:57:03 Processing message from BLANKED FOR PRIVACY
IE 14:57:17 Processing message from BLANKED FOR PRIVACY
IE 14:57:40 Processing message from BLANKED FOR PRIVACY
IE 17:15:23 Processing message from BLANKED FOR PRIVACY
IE 17:15:57 Processing message from BLANKED FOR PRIVACY
IE 17:21:00 Processing message from BLANKED FOR PRIVACY
IE 17:21:25 Processing message from BLANKED FOR PRIVACY
IE 17:21:32 Processing message from BLANKED FOR PRIVACY
 

Obviously I've blanked out the areas that had e-mail addresses and server name.

 

Alex_CST's picture

Can you send any email out on this client with PGP running?

Please mark posts as solutions if they solve your problem!

http://www.cstl.com

stevenuk's picture

Yes, e-mails are being sent fine.

Once I did the upgrade, this one person installed the desktop client.  Then got what I mentioned above and showed me the log file.  Certain people then said "mail proxies has always been off, because we have no licence.".  I kept saying it wasn't, it was always showing as Running.  I had to prove this by powering up the test lab that had a clone of the server BEFORE the update to show mail proxies running.

 

All along mailstream functions had been disabled though.  All I've done now is go to mail, mail policy and turned off all the rules for Inbound, Outbound, Outbound: server only and Outbound: client only

I don't know if this has made any difference but the user has said they haven't had a blocked e-mail since.  But that could be a coincidence.