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Mail Restore Fails with 0xe000848c

Created: 25 Feb 2013 • Updated: 26 Feb 2013 | 2 comments
This issue has been solved. See solution.

Hi,

I'm trying to restore single Mails to our Exchange-Server which fails with Error "0xe000848c - Unable to attach to a ressource".

Our Systems:

- Server 2003 SP2 with Exchange 2003 SP2

- Server 2003 R2 SP2 with BE 2010 R3

- Backup on HDD

- BE-System user has full access to the information store on the Exchange server.

That's what the log says:

[snip]

BEREMOTE: [02.25.13 11:14:17] [0000]     02/25/13 11:14:17 [ndmp\ndmpcomm]      - ndmpdDataConnect : Data Connection information: A connection was established between end-points [Backup Server]:1393 and [Mail Server]:8192.
BENGINE:  [02.25.13 11:14:17] [0000]     02/25/13 11:14:17 [loops]              - PDIRestoreBSDProcessor::EstablishPDIDataConnection() - data connection established successfully.
BENGINE:  [02.25.13 11:14:17] [0000]     02/25/13 11:14:17 [loops]              - PDIRestoreBSDProcessor::ProcessPDIDataTransfer: Starting data transfer between [Mail Server] and [Backup Server]
BENGINE:  [02.25.13 11:14:18] [0000]     02/25/13 11:14:18 [loops]              -  data halted: INTERNAL ERROR
BENGINE:  [02.25.13 11:14:18] [0000]     02/25/13 11:14:18 [ndmp\ndmpcomm]      - ERROR: 10 Error: Invalid device

[/snip]

I hope you can help me.

Thanks in advance.

Comments 2 CommentsJump to latest comment

VJware's picture

Pls ensure Backup Exec has appropriate rights per this KB - http://www.symantec.com/business/support/index?pag...

SOLUTION
ALTK's picture

Thanks for you reply!

I noticed that the "BE Server" Service is run with our domain-admin account which was also used for some of our backup jobs. I changed the backup jobs to use the BE system account. Now it works!

For some reason i can't use another login account für the "Backup Exec Server" service. Even with the BE system account it wont start up. I hope this doesn't cause any other problems.