Mail Security 7.0 Exchange, Object reference not set to an instance of an object
I have a the same problem as the following article:
The SID in question is S-1-18-1 (AUTHENTICATION_AUTHORITY_ASSERTED_IDENTITY), which is new for Windows Server 2012.
My Environment:
Windows Server 2012 Native AD
Windows Server 2008 R2, Exchange Server 2010 SP2, with Symantec Mail Security 7.0
Windows 8 Client
The Mail Security console on the Exchange Server cannot launch, due to Windows 2008 R2 not being able to convert the SID S-1-18-1.
My workaround is to use Mail Security console on Windows 8 launches fine, as Windows 8 can conver the SID. But, I have not access to Quarantine, as it's local to the Exchange Server, so not good as a workaround.
Any ideas on getting the console to launch on Windows 2008 R2? or viewing remote Quarantine?
NOTE: I cannot migrate Exchange or move it onto Windows 2012, due to the requirement of Exchange Server 2010 SP3 (not out yet).
Comments 15 Comments • Jump to latest comment
Just an update, the Console on the Windows 8 machine can now see the Quarantine folder. Must have been some sort of refresh issue. My workaround is my working.
another update, Quarantine folder has now dis-appeared, after rebooting the Windows 8 workstation. Any ideas anyone?
I have the same issues at one of our customer with version 6.5.8. I thought that this issue is only related to this version, but after upgrading to version 7.0.0.x, which is now supported for Server 2012 environments, the problem still persists.
Environment:
Two Server 2012 DCs, one Server 2008 R2 DC
Exchange 2010 SP2 on Server 2008 R2 SP1
Sometimes the login to the SMSMSE console is successful, when the 2008 R2 domain controller is used for authentication. I have verified this by checking the %LOGONSERVER% variable. The 2008 R2 domain controller don't return that SID, when an authentication attempt occurs...
Probably you could open a case?
I have not opened a case, as I am evaluating this in a Dev environment. We will look for a solution if and when we go into production.
Maybe the workaround we are using is good for you?
The problem is that most of our customer don't have a Windows 8 license. At this customer there is currently a migration from XP to Windows 7. So this isn't a workaround.
How about a Windows Server 2012 machine, do you have a member server where you can install this on?
No, the customer does not have Windows Server 2012 licenses...
HI Bharat,
I've brought this behavior up to our developers, and we're looking into what may need to change on our side to react to this change on the Microsoft side. Thanks for bringing this situation to our attention. I will post here as soon as new information is available.
That's good to here, thanks for the update.
Same issue here with Windows Server 2012 DC and installation of Mail Security 7.0 on Mailserver with Windows Server 2008 R2.
Problem is the SID: S-1-18-1 (AUTHENTICATION_AUTHORITY_ASSERTED_IDENTITY)
I'm seeing the same problem, any updates on a resolution?
Exchange 2010 SP3 came out a few weeks back, and we've now migrated all Windows 2008 Servers to 2012, and Exchange 2010 servers to 2013, so not a problem for us.
I know it's not a resolution to the original issue, but it may be an option for you guys, even though it could be a complex migration depending on your userbase.
Hi,
I have upgraded the customer to SP3 and SMSMSE to 7.0.1.66. The issue still persists.
Can anyone confirm this?
I don't think 7.0.1.66 fixes the issue. For now, you need to install the console on Windows 8 or Windows 2012.
I have same scenario, 2012 DC, Exchange on 2008 Server SP1 and exchange version 2010. I installed the management console on Windows 7 SP1 its working fine.
After updating the console installed on windows 7 I can manage the quarantine as well.
Would you like to reply?
Login or Register to post your comment.