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Mail Security for Microsoft Exchange unable to release email from quarantine

Created: 27 Aug 2007 • Updated: 21 May 2010 | 9 comments
I've been trying to find a solution to Mail Security for Microsoft Exchange 5.0 always showing this message 'Error encountered while performing the specified action for view : Quarantine'
This always crashes the program, never allows me to release the email.  I can save the file to disk, but would rather forward on emails to the correct account, rather than sending file manually.
It's Windows SBS 2003 SP1, Mail Security for Microsoft Exchange
Hopefully this is the right forum...
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leeh007's picture
Has no one had this problem?
Could one the Symantec Tech guys at least giev me acknowledgement they have read it??
leeh007's picture
I have a bit more information..
Event Type: Error
Event Source: Symantec Mail Security Managed Components
Event Category: None
Event ID: 0
Date: 26/09/2007
Time: 10:53:12 a.m.
User: N/A
Computer: SERVER
Error encountered while performing the specified action for view : Quarantine. : Index was outside the bounds of the array.

Source : Symantec.MailSecurity.UI.Views.QuarantineView::DoAction Thread:7968
DoAction at offset 565 in file:line:column <filename unknown>:0:0

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Hope his helps someone...
Mad_Man's picture
Got the same problem, did you have any luck with a solution to fix this?
Mad_Man's picture
This is now working, it fixed itself. The only thing I can say is that we got this error while NT Exchange backup was running........
leeh007's picture

Interesting, we use Symantec Veritas to backup, maybe it's a fault with the backup sofware....the plot thickens...

Thanks for posting a fix, hopefully it'll help someone

adler_ed's picture
Set the SMTP host in
Settings --> Control Center --> Control Center Settings
ebarcelos's picture

Hi Leeh007!

Please look in SMS for Exchange on the Monitors tab and in "notifications settings", you need provide a valid email address to solve this problem whit quarantine.

Your version of SMS for Exchange is very old, is interesting upgrade your version to 6.0.1.


Eduardo Barcelos