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Mailboxes missing for Vaultstore

Created: 28 May 2009 • Updated: 21 May 2010 | 7 comments

Hi all, I recently migrated to new servers and from V6 SP3 to 2007 SP4... Everything seemed fine, but I recently have discovered that some mailboxes are missing from the vaultstore. I dont know if this was caused by the migration or by someone deleting them. What is the best way to get the mailboxes on line and to have them accessing the archived mails. I can see the mailboxes if I go through the enabling process, but in VAC veiw, they are positioned in a different exchange server to the one they actually reside on

Any help would be greatly appreciated

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John Chisari's picture

 kazakh - due to the nature of the problem you have, I would suggest logging a case with Support so that we can find out what went wrong and help to resolve.  You could have data loss of some sort and I wouldn't suggest making any attempts to try and rectify yourself (even with the help of the good people on here).

kazakh cowboy's picture

Luckily I have the old servers still in place (SQL and Enterprise Vault) but they are not on the network. I plan to run the systems off the domain and then retrive the more important mailboxes for the time being.
How would I contact the the EV databases with AD authentication. I can put a crossover cable between them but will run into authentication issues.

kazakh cowboy's picture

that should read; how do I connect to the EV databases with AD authentication

kazakh cowboy's picture

what issues will I face if I bring the servers back onto the network to migrate mail to PSTs. The new servers have been renamed but I am concerned about the alias. Will I need to stop the services on the new servers

MichelZ's picture

did you find a solution here?