Thank you everyone for your responses. I am glad to see how quickly I can get help and good advice in this forum.
Chetan,
Yes I would like to reset the admin the password. The owner of the company decide he wanted to login and clicked reset password without asking me. However, besides resetting the password I would like to have Endpoint to have ability to send email and reports to me. Since AT&T blocks port 25 outgoing I need to use my hosts SMTP server. This would require using port 587 with authentication. If I don’t make this change it will never be able to send email.
If I can make this change in the console that I am locked out of that once I have access, I can make the change there. What lead me to this question is I read this https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121
I do not have the resetpass script on my server and I think the reason is “Symantec Endpoint Protection 12.1 Release Update 1 Maintenance Patch 1 (RU1 MP1) or greater does not use resetpass.bat and it has been removed from the Tools directory.”
If I can obtain the script I would use it.
Thanks a lot for your help,
Mace