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Mails in Archive Pending state

Created: 13 Mar 2006 • Updated: 22 May 2010 | 6 comments
Mark Ludgate's picture

Enterprise Vault 6.

I have just noticed that we have one mailbox with a large number of messages in an archive pending state.

These mail where archived some time ago. More recently archived mails have completed the archive process.

Anybody any idea how I can clear or reset this?

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TonySterling's picture

On the advanced tab of the mailbox archive policy look on the Archiving General setting and there is a setting for Pending Shortcut Timeout. Set it to O and restart the task. Do a Run Now in report mode against that mailbox. That should reset the pending back to normal.

Mark Ludgate's picture

This looks interesting.

The 0 setting only works in report mode.
I am going to try 1 and leave it for a couple of day and see if these mail complete the archive process.

Michael Bilsborough's picture


You don't have to run in Report Mode. If you set it to 0 then it will only cancel in report mode (otherwise it could create archived items and cancel them as well)

So setting them to say 3 days or whatever and just run in normal mode will work for you.

TonySterling's picture

I guess I should have said do the run now in report mode against that one mailbox then change it back to Off. I was recommending the run now to immediately clear the pending items.

Mark Ludgate's picture

Thank you for your help, these suggestion have fixed the problems

David Messenger 2's picture


too late now but opening the mailbox, highlighting all the mails with the clock icon and selecting Tools -- Enterprise Vault -- Cancel Operation is a pretty quick and nasty way to do this.