Video Screencast Help

Maintenance contract - SSR Desktop 2013

Created: 06 Mar 2014 • Updated: 06 Mar 2014 | 2 comments
This issue has been solved. See solution.

My client, for whom I installed this product last year, has received a Symantec letter stating that the Maintenance Contract is due to expire and offering options for renewal.

Notwithstanding that the original maintenance contract (provided as part of the purchase price) still has 4 months to run, it is my understanding that a maintenance contract is not required for the product to carry-on functioning as normal and with no time limit.

Could somebody please confirm that this is correct.



Operating Systems:

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Chris Riley's picture

You are correct that maintenance is not required for the product to keep working - you only need the license for that.

For more details on what maintenance gives you, please contact our licensing team:

Hope that helps.

sirlesking's picture

Thanks Chris, for a speedy and helpful response.