Major issues with SEP upgrade from 11.0.7 to 12.1 RU1
Bad upgrade issues moving from 11.0.7000.975 to SEM 12.1 RU1 12.1.1000.157
Issues number one is that it won't upgrade.
I've assigned packages until exhausted, for over a week now, I've removed, added, deleted, added, reconfigured, changed, edited, and to no avail.
Before we get to assuming it's basics - I've dealt with the product for several years and knew 11.xx almost inside and out and pull some pretty neat tricks with it. I figured that if I did all the prerequesits, like disabling tamper protection, disabling registry protection, removing passwords, etc. etc. and gave it a few DAYS to take effect, even then manually pusing new settings, it should work, right? I created a sub-group under the main group, made sure the settings were safe for upgrade, assigned a package to that sub-group, then moved clients into that group. I set the package deployment so the times were the same, meaing instant push, and a week later, nothing. Not a single client is getting upgraded rto 12.1 from 11.07
I did this for several groups, several computer types, even a couple of servers in thier own group. They simply will not upgade to 12.1 These are all Windows 7 32bit. The auto-deploy using packages assigned to groups has always worked great in the past. At most I might have a 5% or less fail rate. Out of 350, I might have to do a dozen manually. In this case, it's a 100% fail rate.
Issue number 2
I thought, ok, I can cry UNCLE and do it the old-fashioned way - PUSH using the drop down from the home page of the console.... so I did that. OUCH, it broke each computer I did that to. Not only did they not properly upgrade, not SEP 11.07 isn't working either. In fact, here's a good one- now ALL Symantec services on each of those computers is set to MANUAL. The endpoint protection service I was able to remotely set it to automatic and launch it, but can't do that with anything else. So now we have machines that won't communicate with the servers and the protection is broken, and it won't auto-upgrade and even a push really messes things up.
I've never ever had such a bad time upgrading any Symantec product. Moving from 11.07 to SEP 12.1 RU1 has been nothing but disaster and headache. I'm so surprised, I'm almost in shock. I've used SEP for years, never any real problems with upgrades, updates, or rollouts, even auto-upgrade has always worked very well.
Any clues? I've done the due-dilligence, meaning searched the forums here for over an hour, and nothing even remotely related!
The SEPM servers are NOT over loaded with only about 170 clients each and 5 meg pipes. Besides, I'm only taking 4 or 5 clients at a time in the test groups that have the packages applied.
Recall I did have a disasterous install on one of the SEPM servers, but I blew that one away, built a new VM, and installed SEPM12.1 from scratch. It now works well. However, I'm now stuck, totally unable to use any method to upgrade from 11.0.7000.975 to 12.1