Endpoint Protection

Hey everyone,

At my company we have a in house tool we use and I ran into an issue where SEP insight blocked the download of the files that were needed to run the app. Once we figured out that it was SEP blocking the files I was able to allow them manually per computer, but I was wonding if there was a way to add those files as safe to the SEPM so this won't happen again?

Hello,

By default, clients send information about reputation detections to Symantec.

Symantec recommends that you enable submissions for reputation detections. The information helps Symantec address threats.

See Enabling or disabling client submissions to Symantec Security Response.

Read: Managing Download Insight detections

Agree with the above.

Submit the information here. Also create a support case to keep track of the submision. Note that this may take a while and the exception you have created is the right thing at the moment.

https://submit.symantec.com/whitelist

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Create and Manage Support Cases

http://www.symantec.com/business/support/index?page=content&id=HOWTO31091

Hi Check the below link and see if that helps you...

http://www.symantec.com/docs/TECH176906

Regards,

Elango M.

elango252006 your link helped out a lot I was able to add those files to the exceptions list on our SEPM.

I will be looking into our Symantec setting to make sure we are reporting back to Symantec. 

Thanks for all the help

Good to hear that BuckIT.. have nice time