Workflow and ServiceDesk Community

This is driving me nuts. My test server and production server has the manage incidents tab. There is a web part that shows up on my test but does not show up on my production server. How do I get it back?

The title just shows up on my production server but none of the search features.

Thanks

The web part in question is called AdvancedIncidentSearchWebpart. By default this web part isn't into the Web Part catalog, so it isn't visible when you try and add a web part to a page. Because of this removing & replacing the web part from a page isn't possible. 

To load this web part into the portal so you can add it to pages take the following steps.

1. Go to Admin\Portal\Web Parts Catalog.
2. Click the Add WebPart Catalog icon
3. In the Class Name drop down box scroll down to the bottom & choose AdvancedIncidentSearchWebPart.
4. Modify the Friendly Name & Category if so desired
5. Click Save.

You can now add this web part to portal pages.

Thanks TGiles, I do have that added. But if I go to add the webpart it still shows up like this. Am I missing permissions of some sort?