Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

"Manage or Create Groups" slow in Custodian Manager

Created: 25 Sep 2012 • Updated: 28 Sep 2012 | 4 comments
This issue has been solved. See solution.

Hi, I installed Custodian Manager and everything went fine.

Question, when I click on "Manage or Create Custodians", everything is quick in the GUI.

When I click "Manage or Create Groups", it is extremely slow (takes a full minute to get to the next page).

I have about the same number of synched users and groups (~22,000). Any idea why the "Manage or Create Groups" is so slow? Any way to speed it up? Thanks

Comments 4 CommentsJump to latest comment

TonySterling's picture

Of that 22K how many are groups?  I know there used to be a timeout when trying to synch groups so it might just come down to the LDAP query being executed by CM.

Sorry, I don't know of anyway to tune that.  You could open a case with support to see if they are aware of the issue.

goatboy's picture

I have 25035 custodians and 22573 custodian groups.

I would have assumed all the groups are already synched and when I click the "Manage or Create Groups" link, it simply queries the database? So confused why it's so slow, I will open a case and reply back.

TonySterling's picture

I am pretty sure it is actually running an LDAP query at that time, hence the slowness every time.

SOLUTION
goatboy's picture

Symantec confirmed the same, apparently there have been some improvements in 9.0.3. I can live with it for now.