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Managed backupexec server(beserver.exe) drains all memory

Created: 25 Jan 2013 | 9 comments

Hi,

I have a problem. Beserver.exe process drains all memory on managed backupexec server. It's 2008 R2 server. BackupExec 2012 with latest service pack + updates.

This is not happening in my CASO server, only happens on managed backupexec server.

How to fix this issue?

Br. Matti

 

Comments 9 CommentsJump to latest comment

CraigV's picture

Hi there,

 

Make sure that any AV on the MMS isn't perhaps actively scanning beserver.exe. If so, put in an exclusion for it and check again.

Thanks!

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Matto81's picture

I have mcafee 8.8. Backupexec folder was already excluded. I found that on some other article earlier..

Anything else I could try?

CraigV's picture

Make sure the CASO is fully patched first, and that the MMS is on the same patch level.

Other than that I would do a repair of BE itself on the MMS through Add/Remove Programs.

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Matto81's picture

I did a repair of BE on the MMS. Did not help. Both were fully patched first. Now its taking over 4Gb ram again and increasing.  

VJware's picture

Stop the services on the MMS...remove the msgq files from C:\Program Files\Symantec\Backup Exec\Data & restart the services....Monitor for any memory spikes... If this does not help, try uninstalling & reinstalling the MMS option.

Scott.McGuigan's picture

Hi.
We're having the exact same issue. Backup Exec 2012, fully up to date, running on Windows 2008 R2 Standard. The machine has 28GB of RAM, but beserver.exe slowly consumes all of it. A restart of the service drops it back down again, but over 2-3 days it grows and grows. We don't have any anti-virus software running on the backup server at all at the moment.
Scott

CraigV's picture

...I'd now suggest opening a formal query...something is causing the process to spike and if it isn't the usual suspects, then support may be able to assist...

Just post back here with the solution and close it off.

Thanks!

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RogerR's picture

Hi

This memory leak issue is described in this article: http://www.symantec.com/docs/TECH191511

Please subscribe to the above article so you get notified when the article gets updated with the solution.

Roger

 

Jaydeep S's picture

Additionally to what RogerR says, if this is a memory leak issue you should open a support ticket and have it investigated.