Endpoint Protection

 View Only

  • 1.  Managed SEP client install on Win8 machines failing

    Posted Aug 06, 2013 04:21 PM
      |   view attached

    Hello,

    We are experiencing random issues when trying to run an install package for a managed SEP client on windows 8 machines (version 12.1.2015.2015). Sometimes it installs without issue and other times the install fails. The package was created from the management server as a single .exe file. If the installation fails we run cleanwipe, reboot multiple times, and try the install again. At times we have to do this two or three more times before the install is successful. This only happens when installing on Windows8 machines, Windows 7 machines do not have an issue. Please note that we have many Windows 8 machines where the installation was not an issue and was successful on the first attempt. I have attached the install log of the latest failure. We tried the install more than once on this machine and the install simply fails and rollsback the installation every time. Any ideas?

    Thank you for you anticipated help on this issue.

    Attachment(s)

    zip
    SIS_INST.zip   406 KB 1 version


  • 2.  RE: Managed SEP client install on Win8 machines failing

    Posted Aug 06, 2013 04:24 PM

    Have you seen/tried this:

    Symantec Endpoint Protection client fails to install to recently updated Windows 8 computers

    Article:TECH203996  |  Created: 2013-03-18  |  Updated: 2013-06-06  |  Article URL http://www.symantec.com/docs/TECH203996

     

    Disable Windows Defender and remove KB2781197 and try the install again.

    Or upgrade to 12.1 RU3 as this release fixes the problem.

    New fixes and features in Symantec Endpoint Protection 12.1.3

    Article:TECH206828  |  Created: 2013-06-03  |  Updated: 2013-06-18  |  Article URL http://www.symantec.com/docs/TECH206828

     



  • 3.  RE: Managed SEP client install on Win8 machines failing

    Posted Aug 06, 2013 04:46 PM

    Brian81,

    Thanks for the reply. I did see that in another post. We looked at this with a previous client machine. When we removed the update the install still failed. We eventually did get the client to install properly but it wasn;'t the first attempt after uninstalling this windows update.



  • 4.  RE: Managed SEP client install on Win8 machines failing
    Best Answer

    Posted Aug 06, 2013 05:13 PM

    As per the SIS log

     KEY_NAME=[SYSTEM\CurrentControlSet\services\WinDefend]
    2013-08-06T18:07:38.159Z INFO  I SIS      VALUE_NAME=[Start]
    2013-08-06T18:07:38.159Z DEBUG I SIS      VALUE_TYPE=[DWORD]
    2013-08-06T18:07:38.159Z DEBUG I SIS      VALUE_DATA=[4]
    2013-08-06T18:07:38.159Z ERROR I SIS      ZwSetValueKey() failed in thal::RegistryWriteValue()   status: 0xC0000022 = {Access Denied}  A process has requested access to an object, but has not been granted those access rights.  
     
    It failed to stop windows defender by SEP install, hence it rolledback. 

    However make sure to disable completely Windows Defender in Services.msc also.

    Reboot

    Symantec Endpoint Protection 12.1.2 Installation failed on computer with Microsoft Security Essentials

     
     
    if you have security essentials remove that too..
     


  • 5.  RE: Managed SEP client install on Win8 machines failing

    Posted Aug 06, 2013 05:23 PM

    Rafeeq,

    Thanks for your response. That corrected the issue for this installation. Once we disabled Defender the client installed without issue. Thanks again.

     

    Question: In past versions of SEP didn't the install process automatically disable Defender?



  • 6.  RE: Managed SEP client install on Win8 machines failing

    Posted Aug 06, 2013 05:38 PM

    Did you disable Windows Defender as I suggested?



  • 7.  RE: Managed SEP client install on Win8 machines failing

    Posted Aug 07, 2013 01:23 AM

    It used to but somehow this one was not. HTP, take care.