Managed workstation has several objects in SEPM
Created: 06 Feb 2013 | 5 comments
Hello,
My company is using SEP 12.1. I noticed that a specific host exists 6 times under "Clients". Why would a host appear multiple names under Clients? Could it be the result of uninstalling and reinstalling the client? Will the out of date objects eventually disappear? I noticed the multiple instances of the same host when I was looking at the Virus Definition Distribution section of the SEP Daily Status Report. I was surprised because some of the instances say the host has a definition from August, because our policy is to remove objects that don't check in after 30 days.
Bob
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HI,
Check this artical
Duplicate Hardware IDs result in only one client showing up in the Symantec Endpoint Protection Manager for multiple systems
In version 12.1 of the SEPM, the location for adjusting the setting to delete clients which have not connected for X number of days has moved:
https://www-secure.symantec.com/connect/articles/duplicate-sep-clients-appear-symantec-endpoint-protection-manager-console
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Were you using an image?
Try this
SEP Knowledge Base
Endpoint SWAT
Yeah, this can happen due to removing/reinstalling SEP sometimes.
SEP Clients identify themselves to the SEPM using what's called a Hardware ID, which is a SEP Specific ID code. If the reinstall results in a new Hardware ID being generated, then a new client record will be created in the SEPM.
The redundant entries in the SEPM's records will eventually drop off after 30 days by default.
#EDIT#
Regarding the results of your report. Is it possible that the client was reinstalled mulitple times within the last 30days in quick succession?
Typically, SEP install packages contain a set of defs. It sounds to me like SEP was installed (with August defs), it reported in and created a record on the SEPM, and something caused a change in the Hardware ID (reinstalled perhaps?) generating yet another client record, but leaving the old record with a recent check-in time (but old defs).
http://www.cstl.com/
Some recommendations for imaging with SEP installed:
Configuring Symantec Endpoint Protection 11.x client for deployment as part of a drive image
http://www.symantec.com/docs/TECH102815
How to prepare a Symantec Endpoint Protection 12.1 client for cloning
http://www.symantec.com/docs/HOWTO54706
Hello,
What version of SEP 12.1 are you running?
Is the SEP client installed in "User Mode"?
Check these Articles:
Upgrading a Symantec Endpoint Protection 11 client to 12.1 or repairing a SEP 12.1 client may result in duplicate client entries in the SEPM console
http://www.symantec.com/docs/TECH165111
Duplicate SEP clients appear in the Symantec Endpoint Protection Manager console
https://www-secure.symantec.com/connect/articles/duplicate-sep-clients-appear-symantec-endpoint-protection-manager-console
OR
Are these cloned / imaged clients machines?
Check this Articles:
How to prepare a Symantec Endpoint Protection 12.1 client for cloning
http://www.symantec.com/docs/HOWTO54706
How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients
http://www.symantec.com/docs/TECH163349
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
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