Endpoint Protection

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  • 1.  Management Client Service don't run

    Posted Nov 21, 2009 11:50 AM

    Hello People
    I have installed on my console like 200 clients with Endpoint 11.0.5002.
    Yesterday after a Live Update Virus Definition, all my client lost the communication with the SEM. On my console I saw all my client but not Online (without the Green Dot on the Computer).

    When I try to run the service on the client PC (Symantec Management Client Service) or smc -start , I receive a message like this "the service Start and Stop. Some services ......"

    Dont receive any message on Event Viewer. Just  the service entered the stopped state.

    How Can I fix This???? I dont want to install manually the Endpoint client software again. How Can I fix this issue?
    Exist any utility for fix this?

    Thanks People



  • 2.  RE: Management Client Service don't run

    Posted Nov 21, 2009 05:17 PM
    Any help with this ? Pls


  • 3.  RE: Management Client Service don't run

    Posted Nov 21, 2009 11:34 PM
    Hi Hemanpr,

    Well our guide for troubleshooting the client/sepm connectivety is found here: http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/16638b5449556ae3882574c200793618?OpenDocument. Try going through that and let us know how it goes.

    Cheers
    Grant


  • 4.  RE: Management Client Service don't run

    Posted Nov 21, 2009 11:55 PM
    Hello
    I dont have the CD2 with me to get the SEPUninstaller tool.
    Can Any 1 share this tools with me?
    Thanks


  • 5.  RE: Management Client Service don't run

    Posted Nov 22, 2009 12:45 AM
    You can download CD2 here: https://fileconnect.symantec.com

    If you have any troubles getting CD2 to download please visit this guide.

    http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/347a823267cb5dcc882576020069f637?OpenDocument


    Cheers
    Grant