Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2)
Created: 22 Dec 2012 | Updated: 07 Jan 2013
Hi,
I have SEP 12.1 RU1 MP1, and I upgrade it to SEP 12.1 RU2. The installation was complete until it reaches the management console configuration wizard. It takes too long to progress, the loading bar does'nt move.
Comments
How long has it been? Is the
How long has it been? Is the server hung?
SEP Knowledge Base
Endpoint SWAT
Hi Brian, Actually after
Hi Brian,
Actually after 1 hr and 45 mins. the progress bar of the management console does'nt move. until it was finish. Then we tried to run the SEPM, but the SEPM dont run.
Is the SEPM service running?
Is the SEPM service running?
SEP Knowledge Base
Endpoint SWAT
Upon checking on the
Upon checking on the services, SEPM is running. Also as I check the services I observe that there is no Symantec Embedded Database running. I dont remember if I missed procedures or steps on migrating SEP versions, I think I follow the migration guides properly.
Hello, Run upgrade.bat to
Hello,
Run upgrade.bat to update schema to new version:
1- Stop the Symantec Endpoint Protection Manager services;
click in start --> run --> type services.msc --> stop the Symantec Endpoint Protection Manager
2- Go to <local drive>\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat
Let all upgrade process finish and reopen console Manager . Generally the SEPM services starts after upgrade done.
Secondly, Did you follow the Best Practice Article -
Best practices for upgrading to Symantec Endpoint Protection 12.1.2
http://www.symantec.com/docs/TECH163700
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Try to restart the server and
Try to restart the server and then retry.
Also try posting the scm-server0.log from C:/program files/Symantec/Symantec Endpoint protection maanger/Tomcat/logs/scm-server-0.log
Regard's
Ajit Jha
Technical Consultant
ASC & STS
Hi All, Update for this
Hi All,
Update for this issue. After reinstalling java runtime environment I ran upgrade.bat. Database schema was successfully upgraded. After this I ran again the management configuration wizard and it was also successfully completed. The problem is, we are unable to login to the SEP manager. As I checked the services, SEPM stopped. I tried to start the SEPM services and error occurs. Please see screenshot of error that I encounter.
HI, can you pass on the
HI,
can you pass on the scm-server-0.log, this is located at tomcat\logs\ folder of SEPM installed directory
Also pass the SEPM manager Login Error screen shot.
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
what is the JRE version? post
what is the JRE version?
post the scm-server-0.log after restarting the service and login attempt?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
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