Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2)

Created: 22 Dec 2012 | Updated: 07 Jan 2013 | 9 comments

kintachi Partner Accredited

Hi,

I have SEP 12.1 RU1 MP1, and I upgrade it to SEP 12.1 RU2. The installation was complete until it reaches the management console configuration wizard. It takes too long to progress, the loading bar does'nt move.

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus) - 12.x, Endpoint Protection (AntiVirus), Upgrade

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Brian81 Trusted Advisor

Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2) - Comment:22 Dec 2012 : Link

How long has it been? Is the server hung?

SEP Knowledge Base

Endpoint SWAT

kintachi Partner Accredited

Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2) - Comment:23 Dec 2012 : Link

Hi Brian,

Actually after 1 hr and 45 mins. the progress bar of the management console does'nt move. until it was finish. Then we tried to run the SEPM, but the SEPM dont run.

Brian81 Trusted Advisor

Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2) - Comment:23 Dec 2012 : Link

Is the SEPM service running?

SEP Knowledge Base

Endpoint SWAT

kintachi Partner Accredited

Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2) - Comment:24 Dec 2012 : Link

Upon checking on the services, SEPM is running. Also as I check the services I observe that there is no Symantec Embedded Database running. I dont remember if I missed procedures or steps on migrating SEP versions, I think I follow the migration guides properly.

Mithun Sanghavi Symantec Employee Technical Support Accredited

Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2) - Comment:25 Dec 2012 : Link

Hello,

Run upgrade.bat to update schema to new version:

1- Stop the Symantec Endpoint Protection Manager services;

click in start --> run --> type services.msc --> stop the Symantec Endpoint Protection Manager

2- Go to <local drive>\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat

Let all upgrade process finish and reopen console Manager . Generally the SEPM services starts after upgrade done.

Secondly, Did you follow the Best Practice Article -

Best practices for upgrading to Symantec Endpoint Protection 12.1.2

http://www.symantec.com/docs/TECH163700

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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Ajit Jha Partner

Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2) - Comment:25 Dec 2012 : Link

Try to restart the server and then retry.

Also try posting the scm-server0.log from C:/program files/Symantec/Symantec Endpoint protection maanger/Tomcat/logs/scm-server-0.log

Regard's

Ajit Jha

Technical Consultant

ASC & STS

kintachi Partner Accredited

Management Console Server Upgrade takes too long to progress (SEP 12.1 RU2) - Comment:02 Jan 2013 : Link

Hi All,

Update for this issue. After reinstalling java runtime environment I ran upgrade.bat. Database schema was successfully upgraded. After this I ran again the management configuration wizard and it was also successfully completed. The problem is, we are unable to login to the SEP manager. As I checked the services, SEPM stopped. I tried to start the SEPM services and error occurs. Please see screenshot of error that I encounter.