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Management server gone need to replace

Created: 21 Nov 2011 | 17 comments
amantica's picture
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My SEP management server crashed. 2 bad drives at the same time so my RAID array failed. Long story short I am rebuilding the server using the same name and IP address.

What is the best way to re-install the SEP management console?  I am running version 11.0.6100.645

Thanks in advance for any assistance you can provide.

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Simpson Homer's picture
21
Nov
2011
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I'm guessing you do not have

I'm guessing you do not have any backup's. In that case there's only one way,

Re-install SEPM and then use the sylink replacer to replace sylinks on the clients and bring them back.

Vikram Kumar-SAV to SEP's picture
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Nov
2011
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Do you have anything as

Do you have anything as backup ? DB, Private key etc ?

If not just rebuild new SEPM (install new SEPM)

Add the old Domain Name..you can find the domain name from syliink file of any client.

Check the disaster recovery doc.

http://www.symantec.com/business/support/index?page=content&id=TECH102333

Idimple's picture
21
Nov
2011
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Hello, Please refer to the

Hello,

Please refer to the below link,

Overview of how to move the Symantec Endpoint Protection Manager from one machine to another



http://www.symantec.com/business/support/index?page=content&id=TECH148555&actp=search&viewlocale=en_US&searchid=1321908152269

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
amantica's picture
21
Nov
2011
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No DB backup, no private key

No DB backup, no private key export. I know I suck.

Simpson Homer's picture
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Nov
2011
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Re-install SEPM and then use

Re-install SEPM and then use the sylink replacer to replace sylinks on the clients and bring them back.

amantica's picture
21
Nov
2011
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I am going to name the server

I am going to name the server exactly the same and the IP address is going to be the same.  Will the clients just start seeing the "new" server or do I need replace the sylink on all the clients.

Simpson Homer's picture
21
Nov
2011
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Follow

Follow this:-

http://www.symantec.com/business/support/index?page=content&id=TECH104389&actp=search&viewlocale=en_US&searchid=1321910003995

B) Disaster Recovery method

 

 

  1. Follow "Best Practices for Disaster Recovery with Symantec Endpoint Protection" (see Related Articles below) to backup and reinstall SEPM on MACHINE_2
  2. Log in to the old SEPM on MACHINE_1
  3. Click Policies > Policy Components > Management Server Lists > Add Management Server List
  4. Click Add> Priority and a new Priority would get added named as "Priority2"
  5. Add MACHINE_1 under Priority 2 and add MACHINE_2 under Priority 1, and assign this New Management Server List to all the groups.
  6. Clients will then move from old SEPM to new one gradually
  7. Stop the "Symantec Endpoint Protection Manager" and "Symantec Embedded Database" service on MACHINE_1 to verify whether all client now report to the new SEPM on MACHINE_2
  8. Once verified that all the clients are reporting into the new SEPM, and have moved away from the old one, proceed to the next step.
  9. Uninstall SEPM from MACHINE_1
amantica's picture
21
Nov
2011
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The old server died. I can't

The old server died. I can't logon to it, it doesn't exist anymore.

Simpson Homer's picture
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Nov
2011
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  To restore client

 

To restore client communications without a database backup

  1. Log on to the Symantec Endpoint Protection Manager Console.
  2. Click Admin.
  3. In the "System Administrator" pane, click Domains.
  4. Under "Tasks", click Add Domain.
  5. Click Advanced.

     

  6. Open the disaster recovery text file, select and copy the domain ID and then paste the domain ID into the "Domain ID" box.

     

  7. Click OK.
  8. Repeat this procedure for each domain to recover.
  9. Under "Tasks", click Administer Domain.
  10. Click Yes on the "Administer Domain" dialog box.
  11. Click OK.
  12. Restart all of the client computers.
    Note: The computers appear in the Temporary group.
     
  13. If you use one domain only, delete the unused Default domain, and rename the newly created domain to Default.

 

Get the domain Id from a sylink.xml from any one of the clients that was communicating earlier, with the old SEPM.

amantica's picture
22
Nov
2011
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Disaster Recovery says

To backup the database but it doesn't give instructions on how to backup the DB.  Is there a tech article somewhere I am not seeing?  I am not using SQL Express for the DB, I chose to let Symantec setup the DB.

 

Thanks.

ArpitBadwaik's picture
22
Nov
2011
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Please check following

Please check following article it might help you.

 

Title: 'How do I move Symantec Endpoint Protection Manager from one server to another with a different IP address and host name?'

Document ID: TECH104389

http://www.symantec.com/business/support/index?page=content&id=TECH104389

 Arpit Badwaik

Symantec Technical Support Analyst, SEP

MCITP

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you

Simpson Homer's picture
22
Nov
2011
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amantica   Just follow the

amantica

 

Just follow the instructions that I have asked you to follow for the Domain Id thing and that should bring your client communication back.

amantica's picture
22
Nov
2011
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I have done that and so far

I have done that and so far no luck.  I used the sylink from my pc, added the domain ID back as you posted and no communication yet.

 

Also, when I start the SEPM Console it says "Unable to communicate with the reporting component"

kavin's picture
22
Nov
2011
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What database are you

What database are you using?

When you browse through IIS > Reporting does it gives you the blue login page to the SEPM?

Did you try to establish ODBC connectivity?

Can you collect the sylink logs from one of the client which is not connecting to the SEPM and post it over here?

amantica's picture
22
Nov
2011
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I have the sylink log but I'm

I have the sylink log but I'm not sure how much of it I should post. What exactly are you looking for?

Vikram Kumar-SAV to SEP's picture
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Nov
2011
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You need to fix the Unable to

You need to fix the Unable to connect to report component..hope you are not installing SEPM on XP OS.

Check this document

http://www.symantec.com/business/support/index?page=content&id=TECH104777

 

amantica's picture
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Nov
2011
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Installing on Server 2003 R2

Installing on Server 2003 R2 SP2.  Tried that tech doc already, will follow again. Maybe I missed something.