Managing Locations in ServiceDesk
As I understand it, ServiceDesk 7.1 gets its "Location" dropdown choices (on the Advanced Incident Form) from the Symantec CMDB database, and in my case, imported from the A.D. User account field "Office".
My question is whether or not I should be modifying these locations through the SMP console (Service and Asset Management -> Manage Configuration Items -> Organizational Types -> Location)? Specifically, deleting unwanted choices.
Unfortunately for my org's support service, the Office field in A.D. is useless. At the moment, the Location field contains over 700 mailing addresses and we're looking to have 30 Campus and Building names instead.
If I do delete these locations, will they just reappear during the next A.D. sync? Would there be a better way or best practice to accomplish this?