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Mandate Basic Required info During Forum Thread creation

Created: 03 Jul 2012 • Updated: 27 Nov 2013 | 5 comments
captain jack sparrow's picture
This issue has been solved. See solution.

Dear Connect Team

It's request to you add Basic required info as field under Create New Forum

i.e. Application version

Operating System with Service Pack

Affected Application (Optional)

 

Many times Thread is extended just to get basic info only

 

 

Comments 5 CommentsJump to latest comment

Andy Welburn's picture

Has been mentioned a fair few times.

Had a quick look in the "Inside Symantec/Ideas" area but couldn't find anything - could well be in the NetBackup forum pages &/or Ideas section as we had a long list of such 'requirements'.

Maybe time to create that 'Idea' or point us in the direction of an existing one?

...... hang on, found the links:

https://www-secure.symantec.com/connect/forums/imp...

https://www-secure.symantec.com/connect/idea/add-f...

....altho' the Idea has been "Reviewed" so maybe nothing will come of it?

Marianne's picture

Requested/suggested in 2010.....

Confirms my believe that IDEAS section is where most good ideas go to die......

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

CraigV's picture

...I'd second that, but it needs to not be created too broadly. Ie: Windows Server 2000/2003/2008; Linux; HP-UX etc.

Exchange 2000/2003/2007/2010. I'd hate to fill out reems and reems of information.

THat said, the guys should also remember to include this...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Marianne's picture

the guys should also remember to include this...

We all live in hope....

The 1st reply to 90% of forum posts consist of:

Which OS (and patch level)?

Which product version (and patch level)?

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

CraigV's picture

...true, true. It's 1 way to get the information, but having it upfront would be ideal! wink

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...